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- Responsible for the overall quality of the Change Management process and accountable for day to day operation and maintenance of IT Change Management processes, standards, methods and tools in support of IT and Business Unit strategies.
- Responsible to ensure that changes are efficiently and effectively recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled fashion.
- Liaises with and supports business unit, project and IT support staff to utilize and continuously improve IT Change Management practices in line with the ITIL best practice framework.
- Develops and maintains IT Change Management principles, standards, plans and procedures and their implementation within the agreed upon scope.
- Provides guidance, answers questions and guiding staff in the correct use of the change process and identifies training requirements and provides training for staff if necessary.
- Schedules and chairs Change Advisory Board meeting and co-ordinates urgent changes among IT support team. Responsible to review changes prior to moving them forward for Change Advisory Board review.
- Assists auditors with auditing the activities of the Change Management function for compliance with established procedures and IT control framework.
- Responsible to generate weekly change log close report and regular monthly management reports related to process outcomes and KPI reporting on effectiveness of Change Management.
Other Responsibilities
- Provide recommendations and input to management on existing or new processes and procedures to improve the effectiveness of Change Management.
- Lead implementation of any new Change Management polices changes/updates.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
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What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services
