The Role
Lead organisational change management workstreams across large SAP and digital transformation programs. Develop change strategies, stakeholder engagement, communications, training, readiness, adoption, and capability-building initiatives. Advise executives, coordinate with program leadership, track adoption metrics, support governance, and contribute to proposals, pre-sales, and thought leadership. The role focuses on enabling sustainable behavioural change and measurable business value for global clients.
Summary Generated by Built In
Who We Are
Acuiti Labs is a specialist global SAP consulting firm headquartered in London, UK, serving clients worldwide in Consume-to-Cash transformation and monetisation strategy. As an SAP Partner, we deliver business technology solutions and digital transformation programs using SAP BRIM on S/4HANA and cloud-based platforms including Subscription Billing, CPQ and Entitlement Management.
Our focus is on value realisation and monetisation of digital assets, helping organisations redesign their business models and operational capabilities. We provide end-to-end consulting services spanning advisory, transformation strategy, implementation and managed services.
At Acuiti Labs, customer relationships sit at the centre of everything we do, supported by a collaborative culture driven by excellence, innovation and measurable outcomes.
We are looking for an experienced Change Management Lead / Manager to support large-scale business transformation programs across our global clients.
The Role
As a Change Management Lead, you will play a critical role in enabling successful business transformation for our clients by ensuring that organisational, cultural, and operational changes are effectively adopted.
You will work closely with client executives, programme leadership, business stakeholders, and transformation teams to design and implement change strategies that ensure the successful adoption of new technologies, processes, and business models—particularly within SAP-enabled transformation programs.
You will lead the Organisational Change Management (OCM) workstream across transformation programs, helping organisations prepare, adopt, and sustain change while delivering measurable business value.
Key Responsibilities
Change Strategy & Transformation Leadership
- Develop and implement comprehensive organisational change management strategies aligned with programme objectives and business transformation goals.
- Lead the OCM workstream within large transformation programmes, particularly those involving SAP S/4HANA, SAP BRIM and cloud-based solutions.
- Define change roadmaps including stakeholder engagement, communication, training, and adoption strategies.
- Ensure transformation initiatives deliver sustainable behavioural change and business value realisation.
Stakeholder Engagement & Executive Advisory
- Act as a trusted advisor to senior client executives, programme sponsors, and business leaders.
- Build strong relationships with stakeholders across business and technology functions to ensure alignment and engagement.
- Support executive leadership in navigating organisational impacts of transformation.
Adoption & Business Readiness
- Lead initiatives focused on user adoption, organisational readiness and change impact assessment.
- Develop structured communication strategies and engagement frameworks to support transformation initiatives.
- Ensure readiness for major programme milestones including system deployments, process redesign and operating model changes.
Training & Capability Development
- Design and oversee training and learning strategies to support technology and process adoption.
- Develop capability frameworks to enable long-term organisational maturity and self-sufficiency.
- Support clients in building internal change capability and leadership alignment.
Programme Governance & Delivery
- Participate in programme governance structures, including steering committees and transformation boards.
- Work closely with programme managers, delivery leads, and consulting teams to ensure change activities are integrated into the overall transformation roadmap.
- Track and report change adoption metrics, programme progress, and business outcomes.
Consulting & Business Development
- Contribute to proposal development, pre-sales activities and transformation strategy engagements.
- Support the creation of client propositions and thought leadership in business transformation and organisational change.
- Represent Acuiti Labs in industry forums, events and client engagements.
What You’ll Bring
Experience
- Proven experience delivering Organisational Change Management within large business transformation programmes.
- Experience supporting ERP or digital transformation programs, ideally involving SAP S/4HANA, SAP BRIM, or enterprise platforms.
- Experience working in consulting or advisory environments, supporting complex global clients.
- Demonstrated ability to manage change across multi-country and distributed delivery environments.
Skills & Capabilities
- Strong understanding of change management frameworks and methodologies.
- Excellent stakeholder management skills with the ability to engage effectively with senior executives and business leaders.
- Exceptional communication, facilitation and presentation skills.
- Strong analytical skills with the ability to translate complex concepts into clear, compelling change narratives.
- Experience in organisational design, communication strategy, training development and adoption management.
Leadership & Personal Attributes
- Commercially aware with the ability to connect transformation initiatives with business outcomes and value realisation.
- A collaborative leader capable of working across cross-functional consulting teams.
- Highly adaptable and comfortable operating in dynamic, fast-paced consulting environments.
- Passionate about digital transformation, innovation and organisational evolution.
About You
- A strategic thinker who understands both business transformation and human behaviour within organisations.
- Comfortable working with senior stakeholders, including executive and board-level leadership.
- Skilled at influencing decision makers and guiding organisations through complex transformation journeys.
- An inspiring communicator capable of driving engagement across large stakeholder communities.
- A proactive team player with the drive to deliver exceptional client outcomes.
Why Join Acuiti Labs
- Work with leading global clients on large-scale digital transformation programmes.
- Be part of a specialist SAP transformation consultancy recognised for deep expertise in Consume-to-Cash transformation.
- Collaborate with industry experts and contribute to thought leadership in digital monetisation and transformation.
- Operate in a global consulting environment with opportunities to shape major transformation initiatives.
Skills Required
- Proven experience delivering organisational change management within large business transformation programs
- Experience supporting ERP or digital transformation programs
- Experience with SAP S/4HANA, SAP BRIM, or enterprise platforms
- Experience working in consulting or advisory environments with complex global clients
- Experience managing change across multi-country and distributed delivery environments
- Strong understanding of change management frameworks and methodologies
- Excellent stakeholder management skills with senior executives and business leaders
- Exceptional communication, facilitation, and presentation skills
- Strong analytical skills and ability to translate complex concepts into clear change narratives
- Experience in organisational design, communication strategy, training development, and adoption management
- Commercial awareness and ability to connect transformation initiatives with business outcomes
- Ability to work collaboratively across cross-functional consulting teams
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The Company
What We Do
Acuiti Labs is a specialist SAP consulting firm based out of London, servicing clients globally for ‘Order to Cash’ process transformation and optimisation with a presence in Europe, North America, and South Asia. As an SAP Certified Partner, Acuiti Labs has been successfully delivering business technology solutions & digital transformation deploying SAP BRIM (Billing) on S/4HANA and cloud-based applications such as Subscription Billing, CPQ & Entitlement Management. To manage the business requirement of real-time usage data monetization, AcuitiLabs uses SAP Billing and Revenue Innovation Management (BRIM) for providing end-to-end solutions for order-to-cash processes. Acuiti Labs have the experience of delivering successful transformations for multiple industries to support subscription and consumption-based Target Operating Models such as: • Mobility-as-a-Service (travel using public transport and private vehicles) • Tourism-as-a-Service (hotels, entertainment parks) • Ports-as-a-Service (Airports and Seaports) • Postal-as-a-Service • Telco-as-a-Service • Media-as-a-Service • Hi-Tech Acuiti Labs emphases on value realization and monetization of digital assets and strategies, delivering end-to-end services for clients. Customer satisfaction is at the centre of all its endeavors
