Manager, Change Management & Adoption

Role Overview
The Change Deployment & Adoption Manager - AI Acceleration is a hands-on execution role within Pfizer's AIA Strategy & Operations function. This individual is embedded within one or more AI product workstreams and is responsible for designing and driving change, training, and adoption activities that accelerate AI value realization for a defined stakeholder audience (e.g., Field, Marketing, GAV/Tier 2, or Content).
Reporting to the Change Deployment & Adoption Lead, this role translates enterprise change strategy into practical, audience-specific activation plans - building trust with end users, enabling behavior change, and measuring adoption outcomes at the product level.
Key Responsibilities
1. Product-Level Change & Adoption Execution

• Own and execute the end-to-end change and adoption plan for assigned AI product(s), tailored to the specific needs, workflows, and priorities of the target audience

• Partner closely with AI product owners to stay aligned with product capabilities, launch readiness, and roadmap changes

• Develop and manage stakeholder engagement activities including awareness campaigns, activations, communications, and feedback loops

• Maintain a structured view of stakeholder readiness and continuously update engagement plans based on evolving product and audience needs

2. Training Design & Delivery

• Manage training content lifecycle for assigned products, including version control and refresh triggers tied to product updates

• Track training effectiveness metrics (completion rates, proficiency assessments, post-training adoption lift) and use insights to continuously improve content

• Coordinate training delivery sequencing with product launch milestones and activation schedules

• Partner with the Content Adoption & Experience Lead to ensure training materials meet quality and consistency standards

3. Adoption Measurement & Reporting

• Track and analyze adoption metrics and engagement data for assigned product(s), translating findings into actionable insights

• Prepare regular status updates, adoption dashboards, and stakeholder reports for the Change Deployment & Adoption Lead and product teams

• Proactively surface adoption risks, lessons learned, and recommendations that can improve activation for current and future programs

• Contribute product-level insights to the enterprise-wide adoption measurement framework

4. Stakeholder Engagement

• Build trusted working relationships with product owners, commercial leads, HR business partners, and end users within the assigned audience segment

• Develop and deliver audience-specific communication materials that build awareness and confidence in AI tools

• Support the broader AI Speaker Series program (Conversations in AI) as needed, including logistics coordination and content preparation

• Represent the adoption function in product team meetings and cross-functional working groups

Basic Qualifications

• Bachelor's degree in Business, Communications, Organizational Development, or related field

• 4+ years of progressive experience in change management, learning & development, or organizational adoption in a large matrixed organization

• Demonstrated experience designing and executing change or training programs with measurable outcomes

• Strong understanding of adult learning principles and instructional design methodologies

• Familiarity with AI or digital transformation programs and their impact on end users and workflows

• Strong written and verbal communication skills, with ability to translate complex information for diverse audiences

• Proven ability to manage multiple workstreams simultaneously and deliver against timelines

• Collaborative working style with comfort operating in ambiguity and adapting quickly to change

Preferred Qualifications

• Master's degree preferred
• Experience in the pharmaceutical, biotech, or life sciences industry

• Prosci ADKAR, Kotter, or equivalent change management certification

• Experience with e-learning authoring tools (e.g., Articulate, Storyline) or LMS platforms (e.g., Workday Learning)

• Familiarity with Field and/or Marketing commercial functions in a global biopharma context

• Experience designing AI or digital tool adoption programs at scale

OTHER JOB DETAILS:

• Last Day to Apply: June 25, 2026
• Work Location Assignment: Hybrid, 2-3 days onsite/week US Commercial Pfizer site (per Pfizer's Log in for Your Day Policy)
• Eligible for employee referral bonus

#AIAdoptionOperator #CommercialChangeDriver #DataBackedEnablementLeader
The annual base salary for this position ranges from $99,200.00 to $165,400.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. * The annual base salary for this position in Tampa, FL ranges from $89,400.00 to $149,000.00. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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