Director, AI Change Adoption

Posted Yesterday
Be an Early Applicant
4 Locations
In-Office
147K-272K Annually
Senior level
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
We’re in relentless pursuit of breakthroughs that change patients’ lives.
The Role
Lead AI-focused change and adoption for complex, cross-functional programs: set strategy, drive adoption outcomes, design hybrid human-agent operating models, manage program delivery and governance, engage executives and engineers, build business cases, and sustain measurable commercial impact through stakeholder readiness, enablement, and change communications.
Summary Generated by Built In
Use Your Power for Purpose
As Director, you turn AI transformation ambition into adoption that sticks. You own making change real: operationalizing the business case, the outcomes, the business teams you serve, the partnerships, and the hybrid team of people and agents that delivers. Beyond standing the work up, you move people through it. You are strategic enough to shape where this goes and hands-on enough to build it and land it yourself. You partner closely with the technical leads, and you bring the change and adoption discipline that turns what gets built into what gets used.
Why This Role Matters
Complex AI work moves only as fast as its weakest coordination point, and it creates value only when people adopt it. As part of how Pfizer turns its AI ambition into delivered outcomes, you create the operational and change discipline that lets a senior technical team move at pace without losing control, and without losing the business teams it serves. You sit between strategy, execution, and the people whose ways of working are changing, and you are accountable across all three.
Candidate Profile
You are a change leader who is strategic but still produces. You have owned outcomes and shaped executive-level adoption strategies, and you partner with cross-functional technical teams you do not directly manage. You can hold a room of senior leaders and engineering stakeholders, and you know how to bring people along through significant change. You have deep domain instinct, real AI fluency, and a feel for the human side of transformation.
What You Will Achieve
  • Vision & Strategy: Know the commercial strategy well enough to judge which problems are worth solving, set the direction for the initiative, and keep the work anchored to the outcomes the business cares about. Build the change narrative that makes that direction land with the people it affects.
  • AI-First Leadership: Lead this as an AI-first effort, not a conventional program with AI added on top. Push the team to reach for AI where it changes the shape of the work, hold automation and intelligence as the default rather than the exception, and set ways of working (for people and agents alike) that the rest of the portfolio can learn from.
  • Change & Adoption: Own how the business moves from current state to new ways of working. Read stakeholder readiness, surface and work through resistance, build the enablement and communications that make the change usable, and design for sustainment so the gains hold after launch. Treat adoption as a measured outcome, not a hope.
  • Business Outcomes: Own the result and the work that gets there. Tie the initiative to commercial outcomes and to the adoption that drives them and move measurably on both. When something is not working, you are close enough to the work and the people to catch it and change course.
  • Hybrid Operating Model: Understand the shifts are part-people, part-agents model asks of an organization, and the new dynamics leaders face as they start leading hybrid teams. Help shape the operating model (what humans do, what agents do, and how they work together) and bring the change discipline that helps people adapt to it.
  • Program & Delivery Management: Own the initiative plan and key milestones. Drive cadence and ceremonies, track progress against goals (including adoption and change milestones, not only delivery), manage dependencies and critical path, and keep delivery on schedule.
  • Reporting & Communication: Produce clear, honest status for the VP, business sponsor, and governance forums. Maintain the single source of truth on status, decisions, risks, and adoption health.

Here Is What You Need (Minimum Requirements)
  • Bachelor's degree with at least 8+ years of experience; or a Master's degree with more than 7+ years of experience; or a Ph.D. with 5+ years of experience.
  • Experience leading change management and transformation on complex, multi-stakeholder programs, ideally where new technology shifted how people work.
  • Experience owning outcomes and shaping executive-level adoption strategies, with a track record of working effectively alongside cross-functional technical teams you do not directly manage.
  • Experience with program or product management, delivery, or transformation.
  • Experience building a business case and operating credibly with executive-level leadership.
  • Working fluency in AI and technical delivery, able to engage credibly with engineers on what is being built and why.
  • Experience coordinating vendors, contractors, and internal teams against scope, schedule, and budget.
  • Strong facilitation, stakeholder management, and change communication, including with senior executives.
  • Excellent written and verbal communication, with the ability to make complexity legible and to make change feel doable.
  • Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

OTHER JOB DETAILS:
  • Last Day to Apply: June 25, 2026
  • Work Location Assignment: Hybrid, 2-3 days onsite/week US Commercial Pfizer site (per Pfizer's Log in for Your Day Policy)
  • Eligible for employee referral bonus
The annual base salary for this position ranges from $162,900.00 to $271,500.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. * The annual base salary for this position in Tampa, FL ranges from $146,600.00 to $244,400.00. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email [email protected] . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Information & Business Tech

Skills Required

  • Bachelor's degree with at least 8+ years experience; or Master's with more than 7+ years; or Ph.D. with 5+ years experience.
  • Experience leading change management and transformation on complex, multi-stakeholder programs, especially where new technology shifted how people work.
  • Experience owning outcomes and shaping executive-level adoption strategies, with a track record of working alongside cross-functional technical teams you do not directly manage.
  • Experience with program or product management, delivery, or transformation.
  • Experience building a business case and operating credibly with executive-level leadership.
  • Working fluency in AI and technical delivery, able to engage credibly with engineers on what is being built and why.
  • Experience coordinating vendors, contractors, and internal teams against scope, schedule, and budget.
  • Strong facilitation, stakeholder management, and change communication, including with senior executives.
  • Excellent written and verbal communication, with ability to make complexity legible and make change feel doable.
  • Demonstrated leadership experience: influence peers, develop and coach others, oversee colleagues to achieve business impact.
  • Authorized to be employed in the United States (permanent work authorization); U.S. work visa sponsorship is not available.

What the Team is Saying

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Pfizer Compensation & Benefits Highlights

  • Healthcare Strength Health coverage includes comprehensive medical with robust mental‑health networks, plus dental and vision options, and coverage for infertility/family‑building and transgender‑affirming care. Recent U.S. summaries name mental‑health partners and outline multiple plan choices.
  • Retirement Support The retirement program provides a 401(k) with company match plus an additional employer Retirement Savings Contribution, along with financial‑planning support and company‑paid life and disability insurance. These elements are highlighted as part of the core U.S. package.
  • Parental & Family Support Parental leave is described as up to 26 weeks in the U.S. when combining paid non‑medical parental leave with medical recovery where applicable, with exact pay and weeks dependent on circumstances and plan elections. Family‑building support includes egg preservation, adoption, and surrogacy coverage.

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The Company
HQ: New York, NY
121,990 Employees
Year Founded: 1848

What We Do

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Why Work With Us

We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.

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