TransUnion's Job Applicant Privacy Notice
What We'll Bring:
Lead the Consumer ops team for GCC Costa Rica, being in charge of different teams with their TLs. Achieving the goals established for the different indicators, developing the team and interacting with local and global teams.
What You'll Bring:
SKILLS
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Leadership
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Results oriented
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Ability to work as part of a dynamic team-teamwork
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Problem solving-Proactive
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Good Communication- emphatic
Education: Administrative career-business administration-system analysis
English level Advanced -Bilingual Spanish-English
Impact You'll Make:
RESPONSABILITIES
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Hiring, training and developing staff
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Track the operation, manage and call center metrics (efficiency, effectiveness, quality, satisfaction)
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Interaction with leadership team (local and global)
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Define operational strategy that allows the team to achieve the goals-rethink according to situations
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Coaching Team Leads
BEHAVIORAL PROFILE
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Knowledge and experience in customer support process in credit and financial market
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Previous experience: financial/Credit report information/call center operation
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Work with different stakeholders
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Continues improvement culture
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Manager I, Consumer Operations Support
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
