Manager – Business Systems

Qualifications:

• Bachelor’s Degree in Business Administration, Information Technology, or similar degree preferred or equivalent work experience 
• Six Sigma, Lean Six Sigma, PMP Certification, Agile or Scrum Certification, Design Thinking preferred

• 5-10 years of experience in business systems analysis, architecture, or project management, with at least 3 years in a leadership or management role. 

• Proven success in professional services, technology, or internal consulting environments  

• Strong command of business analysis tools and methodologies (e.g., process modeling, requirements gathering, data analysis, Agile frameworks). 

• Exceptional communication, facilitation, and influencing skills — able to drive alignment and influence without authority. 

• Experience managing ambiguity and driving clarity in complex, cross-functional initiatives. 

• Strong business acumen and situational awareness to ensure goals, scope, and domain knowledge are clearly shared across the team. 

• Ability to facilitate cross-functional collaboration, effective decision-making, and conflict resolution. 

• Working knowledge of business process and lifecycle management principles, industry practices, and standards. 

• Ability to adapt to changing roles and priorities while maintaining delivery focus. 

• Self-starter with proven experience managing a team with minimal oversight. 

• Strong negotiation skills, especially in managing stakeholder expectations and driving priorities. 

• Proficiency in Microsoft Office Suite of tools, including Visio 

• Experience with Oracle (i.e. FI, CPQ, PPM) and Salesforce is preferred 

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $115,000.00 to $144,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected]. 

#LI-SB1 #LI-Remote

Manager – Business Systems

Strategic Initiatives & Global Operations

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

 With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

 Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The Manager, Business Systems is a strategic leader responsible for guiding a team of Business Systems Analysts (BSA) to deliver process improvements and technology solutions that enable organizational scale, efficiency, and growth. This role partners closely with business stakeholders, IT, and leadership to ensure business needs are clearly defined, solutions are aligned with strategic objectives, and system implementations are effective and sustainable. Success in this role requires a consultative mindset—building trusted relationships, asking the right questions, and challenging the status quo to uncover true business needs and opportunities. The manager oversees project intake, prioritization, and delivery of BSA work, ensuring consistency in methodology, documentation, and stakeholder engagement. Acting as both a coach and subject matter expert, the Manager, Business Systems develops team capabilities, fosters a culture of collaboration and innovation, and ensures business requirements are translated into actionable designs that drive measurable outcomes for the organization. 

 Responsibilities:

• Lead, coach, and develop a high-performing team of BSAs. 

• Act as a trusted consultant to senior leaders, translating strategic goals into actionable initiatives. 

• Partner cross-functionally to identify opportunities for operational improvement and innovation. 

• Provide oversight and guidance on the development of business cases, process maps, requirements documentation, solution designs, and testing. 

• Ensure a structured, objective-driven approach to problem-solving and project delivery. 

• Champion best practices in business analysis, stakeholder engagement, and change management. 

• Monitor team performance, project outcomes, and business impact metrics. 

• Foster a culture of continuous improvement, collaboration, and professional growth. 

• Ensure initiatives are aligned with organizational strategy and deliver measurable business value. 

• Is technically savvy and partners closely with IT, helping IT to align and deliver to the defined business objectives. 

• Is organized and understands basic structures and frameworks (such as SDLC, Agile, etc) to coach and mentor the BSA team to optimally operate and adjust to the fluid environment.