Department: Supply Chain Excellence
Capability Area: Business Process
Location: North Vancouver
Your Opportunity at ARC’TERYX:
As Manager, Business Process, you own the design, improvement, and governance of supply chain planning processes across the organization. You are the person who turns operational complexity into clear, scalable workflows, facilitating workshops, diagnosing root causes, and driving adoption of process changes across functions. You bring structured thinking and cross-functional influence and are ready to raise the bar on how the organization plans and executes. It's a role with real ownership, visible impact, and the opportunity to shape how a world-class supply chain operates at scale.
This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
The Business Process team is responsible for defining, standardizing, and continuously improving enterprise processes to enable efficient, scalable, and cross-functional operations. The team partners closely with business functions, Technology, and Data & Analytics to ensure processes are aligned to business strategy, supported by systems and data, and consistently executed. Through governance, design, and change enablement, the team drives operational excellence and sustained business value.
If you were in the Manager, Business Process role now, here are some of the core activities you would be doing:
Facilitating process design workshops to map current and future-state workflows across supply chain planning functions
Conducting root-cause analysis to identify process gaps, inefficiencies, and improvement opportunities
Leading the implementation of process changes, establishing clarity on roles and responsibilities, and driving consistent adoption across functions
Monitoring process performance metrics and escalating risks or deviations to the appropriate stakeholders
Here are some of the things you could be working on in the future:
Developing standard operating procedures and process documentation that serve as the foundation for training and onboarding across planning teams
Creating process playbooks and reference materials that enable planning teams to drive continuous improvement independently
Identifying and prioritizing a pipeline of process improvement opportunities, translating them into structured initiatives with measurable outcomes
Partnering with business functions, Technology and Data & Analytics to operationalize processes within systems and ensuring data is effectively leveraged to support decision-making
Are you our next Manager, Business Process?
You have a bachelor's degree in Business, Supply Chain Management, Operations Management, or a related field
You have 5-8+ years of experience in business process, process improvement, or a relevant supply chain or operations role
You have solid knowledge of supply chain operations, process optimization methodologies, and industry best practices, preferably in apparel, retail, or outdoor
You have hands-on experience with Lean Six Sigma or equivalent process improvement frameworks
You have working knowledge of Enterprise Resource Planning (ERP) systems and Business Process Management (BPM) tools
You have strong critical thinking and problem-solving skills, with the ability to diagnose complex process issues and develop practical solutions
You are an effective communicator and facilitator, able to lead workshops and drive alignment across functions with varying priorities
You have a track record of leading change management efforts, with the ability to bring people along through process transformation
You have proven people management skills; you set a clear vision, align your team around common objectives, and foster commitment to these objectives
Compensation:
Total Rewards
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.
Join us in creating positive change in ourselves, our communities, and the world.
Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.
Skills Required
- Bachelor’s degree in Business, Supply Chain Management, Operations Management, or a related field
- 5–8+ years of experience in business process, process improvement, supply chain, or operations roles
- Knowledge of supply chain operations, process optimization methodologies, and industry best practices
- Hands-on experience with Lean Six Sigma or equivalent process improvement frameworks
- Working knowledge of Enterprise Resource Planning (ERP) systems and Business Process Management (BPM) tools
- Strong critical thinking and problem-solving skills
- Ability to lead workshops, facilitate communication, and drive cross-functional alignment
- Track record of leading change management efforts and process transformation
- Proven people management skills
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running. Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories. In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
