Manager, Business Process Testing

Summary:

The Business Process Testing Manager is responsible for supervising staff and maintaining test development and testing processes, analyzing the results and giving feedback and guidance to the Business Process Test team and applicable business units. This position also entails setting and implementing effective test methodologies, to ensure business processes are performing as expected and are compliant/audit ready.  Effective test methodologies can include end-to-end process testing, control validation and specific quality assurance testing.     

Essential Job Functions:

• Manage the day-to-day operations of the Business Process Testing area.

• Establish and maintain processes to continually improve the effectiveness of BPT in support of Servicing Operations.

• Maintain proper records and documentation of test results and follow up to ensure satisfactory corrective and preventive actions are taken. 

• Effectively articulate controls gaps while working with all areas to identify corrective actions needed to strengthen controls.

• Proactively modify test methodology to accommodate changes in business processes or legal requirements.

• Analyze data and statistics to ensure BPT personnel are meeting their performance expectations and identify associated areas for improvement.

• Track metrics, like defect densities and open defect counts.

• Prepare and present to Senior Leaders periodic status reports pertaining to testing activities.

• Review/collaborate with Test Script developers and testers to ensure test design accuracy.

• Provide guidance and leadership for management and staff.

• Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have analytical/critical thinking skills to understand/communicate data metrics.

• Strong organizational, planning, project management, problem resolution, communication, time management, and critical thinking skills are required.

• Ability to connect with people and build relationships that result in a collaborative environment.

• Exceptional skill in writing and drafting documents.

• Excellent verbal communication skills.

• Excellent managerial skills.

• Excellent interpersonal skills.

• Excellent Microsoft Word and Excel skills.

• Sufficient statistical and mathematical skills.

• Experience in standard Testing Methodologies/Protocols preferred.

• Experience in Test Script design, and test execution preferred.

• Demonstrated professional integrity, maturity, and judgement.

• Demonstrated ability to multi-task.

• Able to handle workload and meet deadlines.

• Should be consistent and display a high level of accuracy

• Experience in SQL, MS Excel, Adobe and statistical sampling preferred.

Education and/or Experience:

• Bachelor’s Degree from a Four (4) year College or University; or six (6) to eight (8) years related experience and/or training; or equivalent combination of education and experience.

• Mortgage Servicing experience

• LoanServ experience is a plus. 

Certificates, Licenses, Registrations:

None required

Work Complexity:

Problems and issues faced are moderately complex. Problems typically impact own department and maybe other departments. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization