Manager, Business Process Expert Team (Customer Experience)

Reposted 8 Days Ago
Be an Early Applicant
3 Locations
In-Office
Senior level
Healthtech
The Role
Lead a team to optimize Order-To-Cash processes, ensuring efficiency and alignment with strategic objectives while driving transformation initiatives.
Summary Generated by Built In
Work Flexibility: Hybrid

In this role, you will lead a team of professionals responsible for designing, optimizing, and governing end‑to‑end Order-To-Cash (OTC) processes that enable scalable, efficient, and digitally‑enabled operations across the international supply chain.

You will collaborate closely with subject matter experts (SMEs), data & analytics, technology teams (e.g. RPA, EDI), and business leaders to ensure processes are fit‑for‑purpose, future‑oriented, and aligned to strategic objectives. This is a highly influential role in which you will drive process excellence, build governance frameworks, and contribute to major transformation initiatives.

Key Responsibilities

  • Lead and develop the Business Process Expert team, fostering a culture of continuous improvement, innovation, and cross‑functional collaboration.
  • Own and govern critical end‑to‑end OTC processes; develop process standards, documentation, KPIs, and governance models.
  • Partner with senior Customer Experience leadership to define process strategy and roadmap aligned with business goals and upcoming technology capabilities.
  • Drive process harmonization and simplification, ensuring consistency across regions, markets, and functions.
  • Support large‑scale transformation programs, including ERP enhancements, digital solutions, automation, and data enablement initiatives.
  • Identify opportunities for operational efficiency, automation, and performance improvement using data‑driven insights.
  • Collaborate with IT and Product teams on system requirements, solution design, and change management.
  • Ensure compliance with operational standards, internal controls, regulatory requirements, and best‑practice methodologies.
  • Champion change management and help teams adopt new processes through training, communication, and engagement.

What You Need:

  • Bachelor’s or Master’s degree in Supply Chain, Business Administration, Engineering, or a related field. 
  • 8+ years of experience in process management, supply chain operations, customer service, transformation, or a similar area. 
  • Proven experience leading teams and influencing stakeholders at multiple levels. 
  • Strong knowledge of process frameworks, such as BPM, Lean, Six Sigma, or similar methodologies. 
  • Demonstrated ability to operate in complex, international environments. 
  • Experience working with ERP systems (SAP, Oracle, or similar) and/or digital process design tools. 
  • Exceptional problemsolving, analytical thinking, and communication skills.
  • A passion for simplifying complexity and enabling teams to work smarter.
  • Fluent English.

Travel Percentage: 20%

Skills Required

  • Bachelor's or Master's degree in Supply Chain, Business Administration, Engineering, or related field
  • 8+ years of experience in process management, supply chain operations, customer service, or similar
  • Proven experience leading teams and influencing stakeholders
  • Strong knowledge of process frameworks like BPM, Lean, Six Sigma
  • Experience working with ERP systems like SAP or Oracle
  • Exceptional problem-solving, analytical thinking, and communication skills
  • Fluent in English

Inari Medical Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inari Medical and has not been reviewed or approved by Inari Medical.

  • Fair & Transparent Compensation Pay is considered competitive for many roles, with employees described as 'extremely happy' with total compensation including pay, stock, equity, and benefits. Feedback suggests above‑average salary levels across departments contribute to strong pay sentiment.
  • Healthcare Strength Benefits include comprehensive medical, dental, and vision coverage, with 100% employer‑paid premiums for employees cited in multiple descriptions. Additional options like critical illness, accident, hospital indemnity, and wellness programs reinforce the healthcare offering.
  • Leave & Time Off Breadth Time off is characterized by unlimited PTO, cited as a top benefit by employees. Paid holidays and flexible hours are also referenced, expanding the range of time‑off options.

Inari Medical Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Irvine, CA
956 Employees

What We Do

Inari Medical, Inc. is a commercial-stage medical device company focused on developing products to treat and transform the lives of patients suffering from venous diseases.

Similar Jobs

Stryker Logo Stryker

Manager, Business Process Expert Team (Customer Experience)

Healthtech • Other • Robotics • Biotech • Manufacturing
In-Office
3 Locations
51000 Employees

Atlassian Logo Atlassian

Sales Executive

Cloud • Information Technology • Productivity • Security • Software • App development • Automation
In-Office or Remote
Amsterdam, NLD
11000 Employees

Airwallex Logo Airwallex

Account Manager

Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
In-Office
Amsterdam, NLD
2000 Employees

Airwallex Logo Airwallex

Sales Development Representative

Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
In-Office
Amsterdam, NLD
2000 Employees

Similar Companies Hiring

Camber Thumbnail
Fintech • Healthtech • Social Impact
New York, New York
90 Employees
Sailor Health Thumbnail
Healthtech • Social Impact • Telehealth
New York City, NY
20 Employees
Granted Thumbnail
Mobile • Insurance • Healthtech • Financial Services • Artificial Intelligence
New York, New York
23 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account