In this role, you will lead a team of professionals responsible for designing, optimizing, and governing end‑to‑end Order-To-Cash (OTC) processes that enable scalable, efficient, and digitally‑enabled operations across the international supply chain.
You will collaborate closely with subject matter experts (SMEs), data & analytics, technology teams (e.g. RPA, EDI), and business leaders to ensure processes are fit‑for‑purpose, future‑oriented, and aligned to strategic objectives. This is a highly influential role in which you will drive process excellence, build governance frameworks, and contribute to major transformation initiatives.
Key Responsibilities
- Lead and develop the Business Process Expert team, fostering a culture of continuous improvement, innovation, and cross‑functional collaboration.
- Own and govern critical end‑to‑end OTC processes; develop process standards, documentation, KPIs, and governance models.
- Partner with senior Customer Experience leadership to define process strategy and roadmap aligned with business goals and upcoming technology capabilities.
- Drive process harmonization and simplification, ensuring consistency across regions, markets, and functions.
- Support large‑scale transformation programs, including ERP enhancements, digital solutions, automation, and data enablement initiatives.
- Identify opportunities for operational efficiency, automation, and performance improvement using data‑driven insights.
- Collaborate with IT and Product teams on system requirements, solution design, and change management.
- Ensure compliance with operational standards, internal controls, regulatory requirements, and best‑practice methodologies.
- Champion change management and help teams adopt new processes through training, communication, and engagement.
What You Need:
- Bachelor’s or Master’s degree in Supply Chain, Business Administration, Engineering, or a related field.
- 8+ years of experience in process management, supply chain operations, customer service, transformation, or a similar area.
- Proven experience leading teams and influencing stakeholders at multiple levels.
- Strong knowledge of process frameworks, such as BPM, Lean, Six Sigma, or similar methodologies.
- Demonstrated ability to operate in complex, international environments.
- Experience working with ERP systems (SAP, Oracle, or similar) and/or digital process design tools.
- Exceptional problem‑solving, analytical thinking, and communication skills.
- A passion for simplifying complexity and enabling teams to work smarter.
- Fluent English.
Skills Required
- Bachelor's or Master's degree in Supply Chain, Business Administration, Engineering, or related field
- 8+ years of experience in process management or related area
- Proven experience leading teams and influencing stakeholders
- Strong knowledge of process frameworks like BPM, Lean, Six Sigma
- Experience working with ERP systems (SAP, Oracle) or digital process design tools
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options and added protections such as critical illness, accident, and hospital indemnity, plus mental health resources. Wellbeing programs, onsite gyms, and fitness/nutrition classes further reinforce the perceived strength of health benefits.
-
Retirement Support — Retirement offerings are seen as strong, highlighted by a competitive 401(k) plan with company matching and potential discretionary contributions. These elements are often viewed as valuable pillars of total rewards.
-
Strong & Reliable Incentives — Variable pay is viewed positively, with annual bonuses and sales commissions often lifting total compensation. Incentive plans are seen as a meaningful contributor to pay satisfaction in roles where performance drives earnings.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
Gallery
