This role is responsible for managing and delivering the successful onboarding of customers into DP World’s European LLP / 4PL operations. It ensures that awarded contracts are executed efficiently through structured implementation projects, clear stakeholder coordination, and strong customer engagement. Change management skills and experience is critical in any LLP / 4PL implementation and even more so for customer outsourcing their logistics function for the first time.
The position can be based in Germany, Czech Republic (Prague), Poland (Gdansk/Warsaw) or Netherlands (Rotterdam).
How you will contribute:
Customer Implementation Management
- Develop and execute implementation plans aligned to contract requirements.
- Coordinate cross-functional teams including operations, IT, commercial, and product.
- Support system integration (EDI/API) and testing to ensure smooth electronic data exchange.
- Prepare SOPs, process flows, and reporting templates for operational teams.
- Serve as the key operational contact for customers during onboarding
Project Management
- Monitor project milestones and proactively identify risks.
- Report progress to senior stakeholders and customers.
- Conduct post-implementation reviews to capture lessons learned and improvement areas.
Change Management
- Lead As-Is and To-Be process mapping workshops together with (customer) stakeholders.
Assess change management risks and define risk mitigation plan. Drive adoption of new processes and tools.
Continuous Improvement & Optimization
- Highlight process optimization opportunities within implementation activities.
- Contribute to regional best practice sharing, and support initiatives to automate and digitize workflows.
Training and Development
- Coordinate training on customer requirements and IT systems.
- Coach Analysts and junior team members in project delivery and process management.
Your key qualifications:
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field
- 7–10 years of experience in logistics, freight forwarding, or supply chain, lead logistics provider / 4PL, with proven exposure to customer implementation.
- Solid project management skills with the ability to plan, execute, and monitor customer implementation projects.
- Good knowledge of EDI and API standards, protocols, and supply chain visibility applications.
- Scope management is key to ensure the designed solution gets implemented
- Strong organizational skills, with the ability to prioritize, plan, and manage multiple projects simultaneously.
- Hands-on experience in documenting processes, preparing SOPs, and ensuring operational compliance.
- Demonstrated ability to work collaboratively with commercial, operations, and IT teams.
- Excellent communication skills with the ability to engage confidently with both internal stakeholders and customers.
- Goal-oriented, team-driven, and able to coach and mentor junior team members.
- Fluent in English; other European languages an advantage.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
#LI-RK1
Skills Required
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
- 7-10 years of experience in logistics, freight forwarding, or supply chain, lead logistics provider / 4PL
- Solid project management skills with the ability to plan, execute, and monitor customer implementation projects
- Good knowledge of EDI and API standards, protocols, and supply chain visibility applications
- Strong organizational skills for managing multiple projects
- Hands-on experience in documenting processes and ensuring operational compliance
- Demonstrated ability to work collaboratively with teams
- Excellent communication skills with internal stakeholders and customers
- Fluent in English; other European languages an advantage
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
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