At Multiplier, we're building the infrastructure for global employment. As we scale across Payroll, EOR, Benefits, Mobility, Finance Operations, and Customer Operations, we're looking for exceptional operators who can build systems that scale. This is not a PMO role. This is not a coordination role.
This is a builder role focused on operational transformation, process excellence, and scalable execution.
Skills & QualificationExperience
5+ years in Business Operations, Strategy & Operations, Operational Excellence, Consulting, or Transformation roles.
Experience in high-growth SaaS, FinTech, HRTech, Payroll, or operations-heavy environments is preferred
Process Mapping & Workflow Design
Root Cause Analysis
Operational Risk Assessment
Program & Change Management
Cross-Functional Stakeholder Management
Data-Driven Problem Solving
Documentation & SOP Creation
Strong ownership mindset
Systems thinker
Comfortable with ambiguity
Curious about why processes break
Bias for action and execution
Operational Deep Dives
Analyze end-to-end workflows across Payroll, EOR, Benefits, Mobility, Customer Success, Support, Finance, and GTM Operations
Identify bottlenecks, ownership gaps, manual processes, and operational risks.
Drive root-cause analysis for recurring issues
Process Excellence & Governance
Design and standardize SOPs, process maps, RACI frameworks, escalation paths, and governance mechanisms
Establish scalable and repeatable operational processes across functions
Risk & Operational Resilience
Identify process, compliance, dependency, and revenue-impacting risks.
Build controls and monitoring mechanisms to prevent operational failures before they occur.
Transformation & Automation
Drive automation, AI adoption, workflow redesign, and productivity improvement initiatives.
Partner with Product and Engineering teams to scale operational capabilities.
Cross-Functional Leadership
Work closely with Operations, Product, Engineering, Finance, Compliance, and Customer Experience teams.
Lead strategic initiatives that improve execution across the business.
Most companies hire operations teams to manage scale.
We're building a team to architect scale.
This is an opportunity to shape the operating system behind one of the world's fastest-growing global employment platforms.
Skills Required
- 5+ years in Business Operations, Strategy & Operations, Operational Excellence, Consulting, or Transformation roles
- Experience in high-growth SaaS, FinTech, HRTech, Payroll, or operations-heavy environments
- Process mapping and workflow design
- Root cause analysis
- Operational risk assessment
- Program and change management
- Cross-functional stakeholder management
- Data-driven problem solving
- Documentation and SOP creation
- Strong ownership mindset and systems thinking
- Comfortable with ambiguity and bias for action
What We Do
Multiplier is a leading global employment platform that makes it easy for companies to employ teams internationally. Its proprietary technology simplifies the employment process by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes. We enable companies to manage their distributed teams via a simple dashboard while taking responsibility for local labor law compliance on their behalf. We are passionate about creating a world where people can get a job they love, without having to leave the people they love.
