Manager, Business Insights

About the role: 

We're looking for a Manager, Business Insights to lead a small, high-leverage team of product and business analysts driving the most consequential decisions at Garner.

This is not a pure people-management role. You'll spend roughly half your time hands-on — designing experiments, running causal analyses, and building measurement frameworks alongside your team — and the other half coaching, raising the bar, and translating analytical work into clear recommendations for executives. You'll manage a team of 3–4 analysts spanning Growth, Product, and Central BI, and you'll be the person leadership turns to when the math gets hard and the answer matters.

This role reports to the Director of Data Science & Analytics and partners closely with Product, Engineering, Growth, and the executive team. It is the senior IC + early-stage management role for someone who wants to operate at the technical front lines while building an analytics culture — not the broader leadership role over Data Ecosystem.

This role will be based in our New York City office. You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday. 

• Lead a small team of analysts. Manage Product Analysts across the business. Set the technical bar, assist in project scoping, analysis design, and unblock the team while also staying close to Garner’s analytical problems. 
• Partner cross-functionally. Provide thought leadership directly to product managers, engineers, and leadership by translating ambiguous business questions into analytical frameworks. Be a trusted partner trusted by executives across the business. 
• Own measurement and experimentation strategy. Define how Garner measures success across all aspects of our product, from growth marketing, product feature launches, and financial incentives. Manage A/B testing, casual inference, propensity matching, & synthetic controls, and forecasting for relevant areas. Use your judgement to apply fast & quick methods vs full statistical rigor. 
• Design metrics and communicate insights that drive decisions. Run high-stakes analysis that isolate treatment effects from confounders, model retention impact or stress test assumptions. Translate these complex analyses into clear, actionable narratives that resonate with technical and executive audiences. Monitor your metrics and be the first to say something when it changes.
• Raise the bar. Mentor your team through hard problems by teaching them how to think. Enforce analytical standards by establishing best practices that catch errors before they reach executives and increase reproducibility. Design career paths and manage growth plans.

• 6+ years of experience in business analytics, or a related quantitative field (industry, academia, or both)
• 2+ years experience managing analysts or data scientists. You have reviewed code, taught people how to design experiments, given hard feedback, and demonstrated experience growing people.
• Advanced analytical & statistical rigor. An understanding of experiment design, including randomization, sample size, & threats to validity. You are comfortable with causal inference methods and can reason about the tradeoffs between speed & rigot.
• Data visualization and communication. Translate complex analyses into clear insights for different audiences using dashboards, slides, notebooks, etc.
• Autonomy and judgment. Independently scope complex problems, make decisions with ambiguous data, and deliver high-quality results to senior stakeholders.
• Product mindset. You're curious about why metrics move, not just that they move. You understand the member experience and the business model. You ask "what should we do about this?" not just "here's what the data says."
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission.

At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose. 

The target salary range for this position is $219,000-$255,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more.