Manulife is looking for a Manager of Business Continuity Management, responsible for performing all Business Continuity Management (BCM) activities, which includes involvement in the full BCM lifecycle. This role reports locally to the Director, Business Continuity and Operational Risk Management, MBPS.
Position Responsibilities:
Lead and manage all Business Continuity Management (BCM) program activities, ensuring compliance with global policies and local regulations.
Conduct Business Impact Analyses (BIA) and develop Business Continuity Plans (BCP) to align recovery objectives with business needs.
Provide guidance and expertise to stakeholders, ensuring effective implementation of BCM strategies and practices.
Plan, facilitate, and document results of BC tests and exercises, updating BCPs as necessary.
Maintain and monitor BCM data, dashboards, and KPIs, and provide 24/7 on-call support during incidents.
Required Qualifications:
7+ years of experience in Business Continuity Management, with certification from CBCI or CBCP preferred.
Proficient in BCM software and Emergency Notification Systems, with industry knowledge in BPO, BPM, or related fields.
Strong project management skills and ability to work flexible shifts.
Excellent organizational, interpersonal, and communication skills.
Competency in Office 365 applications.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
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What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.
Visit www.Manulife.com to find out more.
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