Assistant Manager, Business Continuity Management

This role is responsible for performing all Business Continuity Management (BCM) Program with guidance from the Business Continuity Management and Occupational Safety and Health (BCMOSH) Head. This responsibility includes Crisis Management/Incident Coordination for Manulife Philippines and Manulife Chinabank. This role reports to the BCMOSH Head, MP.

Position Responsibilities:

• Responsible for the overall management of the BCM Program of MP with guidance from BCMOSH Head
• Conducts Risk Assessments to be used as basis for Business Continuity Plan Development
• Work with BCP Coordinators in the development of plans and testing of the Business Continuity Strategy together with DR Coordinator and technical teams in the testing of Disaster Recovery Strategies
• Monitor completion and development of each Business Units Business Continuity Plan and Application Support Recovery Plan.
• Provide guidance and expertise to relevant stakeholders in complying with the requirements of the Global Business Continuity Management Policy / Standards / Procedures and applicable local regulations
• Ensure that minimum business operational and technology requirements are met in the recovery and continuity of critical business processes
• Maintain and monitor BCM related data, dashboards, scorecards, KPIs and KRIs
• Conduct Business Impact Analysis (BIA) and ensure alignment of business and technology recovery objectives
• Provide advise and guidance in formulating BC strategies based on business needs, industry trends and best practices
• Coordinate the revisions required to existing BCPs, as necessitated by any approved organizational, procedural, technology and environmental changes
• Plan and facilitate the required BC tests and exercises, ensure the documentation of the results and findings
• Ensure the proper documentation of changes in the BCPs as a result of testing
• Contribute to broader business continuity strategies that support the direction of the team or business segment, enhancing overall strategic impact
• Strengthening risk management practices to effectively lead projects with significant risk and complexity
• Foster strong partnerships with various departments and business units to ensure BCM strategies are integrated into operational processes and aligned with organizational goals
• Implement training and awareness programs to all staff on Emergency Preparedness and Business Recovery.
• To ensure 24/7 support availability for incident response activities that may result in business disruption and require BCP invocation
• Function as alternate Safety Officer
• Monitors incidents which can potentially cause prolonged business disruption
• Provides advisory to incident management teams and staff as necessary, depends on the current situation

Required Qualifications:

• College Graduate
• At least 5+ years of experience in Business Continuity Management with involvement in the full BCM lifecycle activities
• Experience and working knowledge on incident/Crisis Management and Disaster Recovery
• Certification from Business Continuity Institute (BCI) or DRI International (DRII) is preferred.
• Proficient methodical experience in Business Continuity Management professional practices
• Experience in Business Continuity Management Software and Emergency Notification Systems
• Working knowledge of the Insurance and/or Banking industry environment
• Good Program Development and Management
• Organized, detail-oriented with strong focus to deliver targeted outcomes
• Strong interpersonal skills to interface with stakeholders of various levels in the organization
• Excellent written and verbal communication skills
• Safety Officer experience and credentials are an advantage, especially in environments where occupational safety and health are closely integrated with business continuity planning

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].