We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Job Profile Summary
The Manager, Business Consultant supports process improvement and operational excellence initiatives across the organization. This role applies Lean Six Sigma methodologies, facilitates improvement events, and partners with stakeholders to analyze, redesign, and enhance business processes. The ideal candidate is a strong problem solver with experience in process mapping, data analysis, and cross-functional collaboration.
Required Qualifications
- 5+ years of experience
- Lean Six Sigma Green Belt (required)
- Demonstrated hands-on application of Lean / Six Sigma tools to support process improvement initiatives
- Process Improvement & Mapping
- Experience supporting or leading process improvement efforts within a business or operational function
- Proficiency in process mapping (e.g., SIPOC, swimlane diagrams, Value Stream Mapping)
- Ability to identify process gaps, inefficiencies, and recommend improvements
- Event Facilitation
- Experience participating in and/or facilitating Kaizen events, Rapid Improvement Events (RIEs), or workshops
- Ability to support structured sessions, capture outputs, and help drive follow-through on actions
- Problem Solving & Analytics
- Working knowledge of DMAIC or similar structured problem-solving methodologies
- Ability to analyze data, track metrics, and support insights-driven recommendations
- Proficiency in tools such as Excel, Power BI, or similar
- Stakeholder Collaboration
- Strong interpersonal skills with ability to collaborate across teams and functions
- Ability to communicate findings and recommendations clearly to business partners
- Experience working in a matrixed environment
- Ability to manage and support multiple initiatives or workstreams
- Strong organizational skills with attention to detail and timelines
- Experience supporting implementation and sustainment of process changes
- 2+ years of experience in business consulting, professional improvement, operations, or related roles
- Demonstrated ability to contribute to measurable improvements (efficiency, cost, quality, or experience)
- Exposure to change management practices
Preferred Qualifications
- Experience facilitating smaller-scale events independently
- Exposure to change management practices
- Industry experience (e.g., healthcare, insurance, financial services)
Education
Bachelor's degree preferred/specialized training/relevant professional qualification.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years of professional experience
- Lean Six Sigma Green Belt certification
- Hands-on experience applying Lean and Six Sigma tools to process improvement initiatives
- Process improvement and process mapping experience
- Experience supporting or leading process improvement efforts within a business or operational function
- Proficiency with SIPOC, swimlane diagrams, and Value Stream Mapping
- Ability to identify process gaps and inefficiencies and recommend improvements
- Experience participating in or facilitating Kaizen events, Rapid Improvement Events, or workshops
- Ability to support structured sessions, capture outputs, and drive follow-through
- Working knowledge of DMAIC or similar structured problem-solving methodologies
- Ability to analyze data, track metrics, and support insights-driven recommendations
- Proficiency in Excel, Power BI, or similar tools
- Strong interpersonal and cross-functional collaboration skills
- Ability to communicate findings and recommendations clearly to business partners
- Experience working in a matrixed environment
- Ability to manage and support multiple initiatives or workstreams
- Strong organizational skills with attention to detail and timelines
- Experience supporting implementation and sustainment of process changes
- 2+ years of experience in business consulting, process improvement, operations, or related roles
- Demonstrated ability to contribute to measurable improvements in efficiency, cost, quality, or experience
- Exposure to change management practices
- Experience facilitating smaller-scale events independently
- Industry experience in healthcare, insurance, or financial services
- Bachelor's degree, specialized training, or relevant professional qualification
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
