Manager, Business Analyst - Digital Wallet

| Miami, FL, USA | Hybrid
Employer Provided Salary: $86,624-$126,500 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Manager, Business Analyst- Digital Wallet – Miami, FL

Are you passionate about FinTech? Do you have experience delivering digital products that delight consumers and add business value? Do you have a track record of driving product success by applying strong analytical and functional expertise to help build new products that solve customer needs and have a robust level of alternative financial service offerings? Then it's time to join the Western Union's Digital Wallet team as a Manager, Business Analyst – Digital Wallet.


Western Union powers your pursuit

In this critical role, you will be responsible for identifying, developing, and implementing functional requirements to help build and launch a new digital wallet for our customers. You'll work closely with cross-functional teams, including engineering teams, to analyze, design and scope enhancements necessary to deliver our core product.


Role Responsibilities

  • Own the end-to-end process from a functional/technical perspective

  • Analyze business requirements and tailor the use of various system to meet those requirements

  • Guide technical teams to deliver a flexible and scalable solution

  • Provide solution options and present technical/business trade-offs

  • Collaborate with Agile engineering teams to scope and size the work

  • Create functional documentation including functional flows, architectural graphs, API flows, and field mapping

  • Support product team by converting business requirements into functional requirements for happy paths, unhappy paths, edge cases, error-handling, and system failure scenarios

  • Identify potential UX/UI impacts from functional requirements

  • Drive cross-functional discussions including collaborating with engineering teams to provide all necessary documentation to implement requirements

  • Communicate project status, escalate issues, and manage timelines


Role Requirements

  • Banking or financial technology experience in one or more of the following areas: digital banking, core banking, account opening, money transfers, card processing, payments or accounting systems

  • In-depth knowledge of IT and computer science principles

  • Analytical, critical thinking, problem-solving skills

  • Excellent cross-functional leadership skills and the ability to work effectively across teams

  • Excellent verbal and written communications skills

  • Accounting and settlement experience a plus

  • Ecosystem and enterprise architecture experience a plus

  • Bachelor's degree with 4+ years of work experience

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.


Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at



The on-target earnings range is $86,624 - $144,100 per year, which includes a base salary, short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. 



You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.


Your United States – Specific Benefits Include

  • Family First Program

  • Flexible Time off

  • Medical, Dental and Life Insurance

  • Parental Leave


Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.


Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 


We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.





More Information on Western Union
Western Union operates in the AdTech industry. The company is located in Denver, CO. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Pair programming and Open office floor plan. To see all 41 open jobs at Western Union, click here.
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