Manager - Billing

Job Title: Manager – Specialized Billing

Location: Kirkwood, NY.

Work type: Office (on-site)

The salary range for this position is dependent upon experience, ranging from $125,766 to $157,208.

Job Summary

The Manager of Specialized Billing for New York State Electric and Gas (NYSEG) and Rochester Gas & Electric (RG&E) is responsible for the accurate and timely billing for customers, while providing direction and leadership to a team that ensures all regulatory and compliance requirements are met, along with adherence to meeting key service quality indicators and critical regulatory-driven deliverables.

Responsibilities:

Directs all Specialized Billing operations for NY (NYSEG and RG&E) including following responsibilities:

• Manages specialized billing processes, systems and vendors to ensure timely accurate bill issuance/revenue generation.

• Manages CDG Billing back-office activities including: external developer interactions, regulatory orders and tariffs understanding, solar projects (host and satellite customers), Joint Utilities (JU) Billing and Credit groups, and ensure avoidance of Negative Revenue Adjustments (NRAs).   

• Manages MV90/Interval Data activities including: meter data collection for SAP processing which includes Mandatory Hourly Pricing (MHP) customers, NY ISO data submittals, and Settlement efforts.

• Manages team of employees in Binghamton.

• Responsible for projects support including Automated Meter Infrastructure (AMI), CRMB, Community Distributed Generation (CDG) and Robotics Process Automation (RPA).

• Compliance with all NY Billing Regulations, SOX Controls, and CEO Certifications.

• Collaboration with NYSEG/RGE departments (Business Relations, Distributed Generation, Meter Services, Supplier Services, Regulatory, Appeals, Contact Centers, etc) to ensure timely accurate billing and customer communication.

Required Qualifications:

Education & Experience Required:

• Bachelor’s degree in Accounting, Business, Finance, Economics or Information Technology with 7 years relevant experience in utility credit & collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 15 years) required.

• Experience with SAP IS-U/CCS utility business processes in the areas of: Billing and Invoicing; Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.

Skills/Abilities:

• In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.

• Leadership skills: analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group.

• Knowledge of customer billing and accounting processes.

• Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.

• Excellent analytical, interpersonal, verbal and written communication skills.

• Proficient in SAP, Microsoft Excel, Word, and Power Point applications.

• Strong problems solving, prioritization, and project management skills.

Preferred Qualifications:

• Master’s Degree.

Behavioral Competencies:

• Develop self & others

• Empower to grow

• Collaborate and share

• Be a role model

• Focus to achieve results

• Be agile

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Company:

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: