Manager, Billing Operations

Description and Requirements
Location: Virtual within commutable distance to Tampa FL, Aurora IL, St Louis MO, and Oriskany NY offices (with travel to office monthly)
The Role
Manages, coaches, and develops billing personnel responsible for providing billing administration and solutions to MetLife group customers across Regional Business and National Accounts. Responsible for the overall customer billing experience for payroll for the following payroll deduct billed products: Pet, Critical Illness, Group Accident, Worksite Short Term Disability, legal, and Identity & Fraud Protection. Responsible for delivering excellent service to our internal and external customers.
Key Responsibilities

• Lead team responsible for group payroll deduct billing with full people management responsibility including hiring, firing, promotions, performance and compensation management, training and development, and coaching
• Translate MetLife's strategy into clear and actionable goals, communicating with the team to ensure information is shared. Successfully executes department strategy and objectives.
• Communicate with staff and ensure understanding and personal accountability for achieving service excellence. Drives accountability of team by managing and monitoring key operational metrics are achieved.
• Drive operational efficiencies, productivity increases and service enhancements through analysis, standardization, control, employee engagement and performance management. Continually reviews expenses for potential reductions.
• Ensure proper controls and procedures are in place and that all audit, legal, and regulatory requirements are adhered to.
• Create a high-performance culture focused on continuous improvements to achieve gains in efficiency, service and quality. Motivate staff with appropriate recognition and feedback.
• Establish and maintain effective working relationships with internal and external business partners working closely with business partners to ensure consistent quality and metrics are achieved for common work.

Required Experience

• 5+ years in related positions, such as group benefits, billing or related financial positions, and leadership roles

• Excellent organizational skills
• Demonstrates excellent customer service and relationship skills with ability to communicate clearly both verbally and in writing.
• Ability to handle high pressure situations (internal and external) with professionalism and tact.
• Excellent problem-solving skills and demonstrated ability to exercise sound judgement.
• Ability to effectively partner with other leaders across the organization for joint initiatives.

Preferred Experience

• Bachelor's degree in related field.
• 3-5+ years leadership or supervisory experience
• Strong knowledge of billing processes, including CBS

• Strong knowledge of Accident & Health, legal, Identity Fraud Protection, and Pet products.

The expected salary range for this position is $93,200 - $124,300. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$93,200 - $124,300