Manager Backup Storage and Disaster Recovery

Business Unit:Global Information Technology

Reporting To:Director, IT Infrastructure, North America

Shift:US (7:30 pm - 4:30 am IST) (India)About Russell Investments, Mumbai: 

Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 88-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm has over $1 trillion in assets under advisement (as of December 31, 2023) and $302.7 billion in assets under management (as of March 31, 2024). Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai, and Mumbai.

Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm’s growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world.

For more information, please visit https://www.russellinvestments.com.

Job Description:

We are seeking a highly skilled and experienced Backup, Storage, and Disaster Recovery (DR) Manager to lead and manage a team of Administrators and Engineers to support Russell Investments’ backup, storage, and disaster recovery services. The ideal candidate will have a strong background managing and implementing complex backup, storage, and disaster recovery solutions as well as experience managing technical teams. A strong partnership with business units to include Compliance, Risk and Legal is necessary to ensure regulatory requirements are met.

Qualifications

• Bachelor’s Degree in Computer Science, Business, or Engineering. Equivalent work experience may be considered in lieu of education.
• 10 years of experience in managing or providing technology or business system solution/product/service strategies and directions with large, distributed complex systems.
• 5 years of demonstrated hands on experience understanding and integrating existing systems and technologies around storage and backup technologies, preferably with Dell-EMC and Veritas products.
• 5 years of demonstrated experience working with service providers and vendors.
• 3-4 years supervisory/team lead experience.

Responsibilities

• Support the operations, troubleshooting, and implementation of all backup, storage and disaster recovery services.
• Manage a high skilled team of Engineers.
• Provide proactive technical management and support including:
  • Monitoring of service and performance metrics
  • Incident troubleshooting, escalation, and facilitation
  • Service incident communication
  • Service and industry trend analysis
  • Manage and maintain service contracts with vendors
  • Architecture collaboration and project delivery
  • Infrastructure implementations, upgrades, and new service offerings
  • Hardware and software lifecycle management
• Participate in internal IT service, change, and request management processes.
• Plan and assist procurement and forecasting/approval of budgetary items.
• Collaborate with Architecture team in planning, communication, and implementation of modern technologies and evolution of existing technologies.
• Serve as project lead in the implementation of projects for new or enhanced infrastructure technologies or services.
• Act as a project liaison to business projects and initiatives.
• Ability to step into complex issues, configurations, and perform necessary tasks and troubleshooting.
• Remain current with industry brokered service and technology trends, costs, and strategies as well as Russell Investments’ business drivers.
• Maintain detailed documentation and inventory of all managed environments.
• Responsible for timely on-call response to incidents.
• Manage an operational budget.
• Participate in other IT projects and/or tasks as needed.
• Manage and implement complex storage, backup, and disaster recovery solutions.
• Develop and maintain backup, storage, and disaster recovery architecture diagrams and documentation.
• Ensure the security and reliability of the backup, storage, and disaster recovery services.
• Provide technical guidance and support to other IT teams.
• Collaborate with other IT teams to ensure the successful implementation of backup, storage, and disaster recovery solutions.
• Stay up to date with emerging backup, storage, and disaster recovery technologies and trends.

Desired Skills and Certifications

• Veritas NetBackup
• ITIL certification

Experience

• ​Experience leading technology resources supporting daily operations, request fulfillment, and project initiatives.
• Extensive technical knowledge in VSE+Veritas NetBackup, NetBackup Catalog Manipulation, ASC Master, and Appliances Configuration & Management.
• Strong technology subject matter expertise with the ability to recognize trends and innovate effectively.
• Ability to adapt to rapidly changing technology and apply it to business needs.
• Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions. 
• Demonstrated initiative-taking approach to problem-solving with strong judgment and decision-making capability. 
• Demonstrated experience working as part of a high performing team; Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency. 
• Strong interpersonal, oral, and written communication and collaboration skills with all levels of management and stakeholders including business, technology, and vendor partners.
• Demonstrated experience managing vendor/service relationships successfully.
• Strong knowledge and understanding of business needs and drivers with the ability to establish and maintain a high-level of user trust and confidence while managing customer expectations.
• Strong organizational skills including the ability to set shifting priorities to meet deadlines.
• Ability to act with discretion and maintain complete confidentiality. 
• Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.
• Previous financial industry background preferred.