Manager, Associate Experience (Hybrid)

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

At CarMax, we believe that every associate's journey is important. As a member of our Associate Experience team, you will have the opportunity to design and lead an end-to-end onboarding experience that sets the stage for success and fosters continuous development for all new associates. You will collaborate with cross-functional teams and build strong relationships to deliver engaging role-based journeys.

What you will do – Essential Responsibilities

As the Manager, Associate Experience (Onboarding), you will be responsible for designing and leading an immersive onboarding experience that enables every new associate to thrive and grow meaningful careers at CarMax. You will have the opportunity to:

• Take full ownership of the onboarding experience and maintain strategic focus to ensure the onboarding programs align with the organization’s goals and objectives.
• Serve as a subject matter expert and demonstrate strong leadership by developing and implementing innovative onboarding programs tailored to meet the needs of diverse associate populations, including retail, hybrid, and remote associates.
• Manage partnerships across CarMax to maintain effective information flow, consultation on key decisions, and championing company and team goals related to onboarding
• Lead and collaborate with the HR Centers of Excellence (i.e. Benefits, Talent, HR Services, HR Systems, etc.) to drive the evaluation and enhancement of onboarding processes and materials leveraging feedback, industry best practices and emerging trends to consistently improve the onboarding experience.
• Proactively analyze and track onboarding metrics to assess the effectiveness of our programs, using data-driven insights to identify areas for improvement and drive continuous enhancements.
• Conduct associate and leader listening tours including interviews, focus groups, etc. with the goal of enhancing onboarding and engagement strategies.
• Other projects/duties assigned
• This position will report to the Director of Associate Experience

Purpose of the role

As the Manager, Associate Experience (Onboarding), your purpose is to support the execution and evaluate the effectiveness of programs that enhance the associate experience during their onboarding journey. In this role, you will balance the coordination of programs with strong independent analysis and decision-making skills. Your ability to assimilate information from various sources of data and insights will be crucial in making strategic recommendations that drive the success and impact of our onboarding initiatives.

Join our team and play a pivotal role in designing and implementing programs that empower our associates to have a seamless and engaging onboarding experience, setting the foundation for their long-term growth and success at CarMax.

Qualifications and Requirements

• Required 5+ years of progressive human resources experience with a preference for program design, project management, and/or consulting
• Required bachelors degree in business administration, Human Resources, or related field.
• Required demonstrated expertise in developing and managing an effective hybrid and remote onboarding program
• Required experience working in HR settings across multiple industries, with an emphasis of supporting retail, hourly/field employees
• Knowledge of Workday and other commonly used onboarding software, preferred.
• Detail-oriented and organized with project management skills.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks and think thoroughly in the face of problems. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.