Manager Application Development & Support

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Job Description:

SUMMARY
The IT CSS Application Development Manager is responsible for the leadership and management of technical resources who provide Mainframe application support and development. This position is responsible for overseeing the development and support of new and existing applications. Responsible for managing customer expectations, ensuring process adherence, providing quick timely response to user requests for operational or technology improvements, and act as a user advocate to other internal/external IT teams. This position may be called on to provide a level of project management for single or multiple projects and/or perform a vendor management role with third party service providers.
ESSENTIAL FUNCTIONS
The IT CSS Application Development Manager provides operational leadership, guidance and financial oversight for the IT CSS Application Development team responsible for the solutioning and development business needs
Interacts with business management and end users by establishing relationships with key individuals at the account and their client
Oversees the system applications in an assigned area to ensure optimum performance.
Ensures the success of new development efforts, enhancements and efficiency of existing system applications.
Conducts system audits of technology implemented to verify application results
Ensures all development projects are within scope, budget, objectives, schedules and resources for the respective group.
Achieves accuracy, quality, timeliness and user satisfaction by managing the prescribed software development life cycle.
Works with management on strategic planning, identifying new systems applications projects and establishing priorities
Responsible for the establishment and support of the applications development environment, including but not limited to methodology, standards, tools, performance criteria and design principles
Enhances operating efficiencies and metrics, improves customer satisfaction and improves financial performance
Coaches and counsels employees on performance, sets performance standards, recommends pay actions and responsible for other HR actions
ADDITIONAL RESPONSIBILITIES
Performs other duties as assigned.
EDUCATION
Bachelor's degree Computer Science, Business Management, Engineering or related field.
Master's degree MBA a plus preferred.
EXPERIENCE
Seven (7) years or more experience Minimum of 7 years of progressively responsible, comprehensive experience in Application Development and IT Project Management.
SKILLS
Possess strong leadership and mentoring skills with the ability to lead, train and develop a self directed workforce, including effective delegation skills and ability to manage assigned responsibilities
Superior interpersonal skills, including excellent written and verbal communication skills with the ability to interact effectively with all levels of personnel. Ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding
Effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need and be able to discuss technical solutions in a non-technical manner
Strong analytical/technical and problem solving/troubleshooting skills.
Demonstrated successfully implementing change/improvements
Strong sense of personal accountability and a proven track record of achieving desired results
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment. Works well under pressure, successfully meets schedules, works independently while interacting with personnel from differing groups and management levels to produce high-quality work
Capable of multi-tasking, highly organized with strong time management skills
Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record
Build consensus, identify group conflict, facilitate resolution and successfully perform in a collaborative environment
Define new operational models and procedures and work with metrics
Work with reporting systems to pull data for analysis and decision making
Detail oriented with excellent follow-up practices
KNOWLEDGE
Knowledge of full software development life cycle.; intermediate level. Knowledge of SFDC Sales/Service/Experience Cloud, data architecture, security, integrations, Apex, Lightning, LWC, and platform development.
Extensive technical and professional knowledge; expert level.
Knowledge of programming languages (COBOL) and Mainframe systems (DB2, IMS); intermediate level.
Awareness of programming standards and protocols; intermediate level.
Excellent knowledge of program coding techniques, file access methods, testing techniques and documentation methods; advanced level.
Knowledge of architecture and infrastructure required to support Mainframe applications; intermediate level.
LICENSES
TRAVEL

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Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

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