Manages accounts receivable fund operations and supports client services, in accordance with Company guidelines, client needs and legislative requirements.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities- Provides daily leadership and supervision to staff consistent with management values and mission.
- Assigns, distributes, and monitors quality and quantity of work produced, ensuring employees are held accountable for consistently meeting quality and production requirements.
- Develops staff through performance management, goal setting, training, and effective employee relations.
- Maintains current knowledge of assigned Plan(s) and effectively applies knowledge.
- Optimizes workflows/processes, tools, and staff allocation to ensure efficient and cost-effective day to day operations.
- Troubleshoots customer/client service issues and assists in the successful implementation of new clients.
- Responds to inquiries and requests from clients, government agencies, unions, participants, attorneys, and consultants.
- Maintains effective communications and working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants.
- Reviews and approves timecards and time off requests; ensures the accuracy of labor allocations and payroll processing information.
- Performs other duties as assigned.
- Bachelor's Degree in business, management or related-field and four years of related work experience such as bookkeeping, finance, banking, accounting, or benefits administration.
- High school diploma and six years of related work experience such as bookkeeping, finance, banking, accounting, or benefits administration.
- Four years of experience in a supervisory role.
- Strong organizational skills with a demonstrated attention to detail and the ability to meet deadlines.
- The ability to communicate clearly and professionally, both verbally and in writing.
- Strong work ethic and the ability to work effectively in a team environment.
- Exceptional customer service skills and ability to effectively communicate with all levels of the organization.
- Computer proficiency including Microsoft Office tools and applications.
- Experience working in a third-party administrator, insurance, or health and welfare environment.
- Prior experience in Taft-Hartley trust administration.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical Effort- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [email protected], and we would be happy to assist you.
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!
We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!
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What We Do
Zenith American Solutions’ mission is to compassionately care for America’s Workforce so that they can live more secure, productive, and healthy lives. As the largest independent Third Party Administrator in the United States, we have the depth and breadth of people, services and technology to provide custom plan solutions and local personal service for our clients and their members.
