Manager, Accounts Receivable

Elevate your career with Red River as our new Manager of Accounts Receivable! Join a dynamic, fast-growing team where you’ll lead the charge in streamlining our collections operations and driving success. In this key role, you’ll not only manage the day-to-day activities of the Accounts Receivable team but also deliver high impact reporting directly to executive management. You'll have the autonomy to assign tasks, realign priorities, and resolve challenges, all while ensuring the team meets its goals with precision and efficiency.

Your expertise will be vital in managing the collections process, tackling issues with top customer accounts, and ensuring we deliver unmatched service to our customers and sales team. This isn’t just a job—it’s a chance to make a significant impact and be a part of something bigger. If you’re ready to lead with purpose and passion, we want you on our team!

Primary Position Tasks: 

• Manage the collections area of Accounts Receivable, with a dedicated staff of two supported in part by the AR billing team  

• Responsible for the collections process and ensuring prompt customer responses 

• Review all documentation supporting a sales order for collections, including proof of delivery, sales tax, freight, etc. to be able to assist with customer conversations 

• Review sales contracts and customer purchase orders to resolve customer disputes 

• Prepare executive reporting on collections activities, which are used for daily calls with senior management as well as daily emails to the parent company 

• Consolidate daily collections notes that are provided by the AR team and facilitate the daily AR collections calls with the entire AR team  

• Follow-up with sales and/or other internal Red River associates for assistance when customers do not reply or dispute an invoice 

• Maintain strong relationships with customers and sales staff in order to help solve payment issues 

• Maintain all documentation relating to collections efforts, including notes from emails or calls to customer, including pulling sales credit memos and invoices as needed, to assist with collections 

• Contract close-out responsibilities 

Ancillary Tasks: 

• Maintain cash receipts data and process 

• Post all associated documents in the ERP 

• Ensure tracking detail in sales order is correct for collections 

• Follow-up on receiving reports and invoice issues 

• Perform Month End reconciliation reports and journal entries 

• Customer credit card processing 

• Processing of credit memos 

• Processing of new customer card requests 

• Provide backup for other staff during their absence 

• Other business duties assigned 

Minimum Education/Certification/Experience Requirements: 

• 7+ years’ relative experience in commercial and government invoicing, collections and sales & use tax experience. Government contracting experience preferred. 

• At least 3-5 years management experience, in Accounts Receivable invoicing or collections 

• Degree in Business desired, major in Accounting or Finance preferred 

Preferred Education/Certification/Experience: 

• Working knowledge of all aspects of Microsoft Navision and Costpoint related to position 

• Working with office equipment 

• Workstation productivity software: Microsoft Outlook, Office (Excel, Word), and Teams 

• Internet research for invoicing and collections 

• Tracking of payments and shipments via customer portals or websites 

Knowledge, Skills and Abilities: 

• Ability to read and understand customer contracts for invoicing and collection purposes 

• The understanding and knowledge of customer related websites for invoice submissions 

• Excellent written, verbal and communication skills 

• Strong organizational skills 

• Ability to multi-task and maintain accuracy under a heavy workload 

• Excellent interpersonal skills with ability to work well on a team 

• Working knowledge of Microsoft Office, especially Excel 

Essential Elements: 

Ability to attend work for all regularly scheduled hours. Ability to work extended hours as necessary, particularly during “busy season” – September 1st extending into December/January. Sit for extended periods of time at computer terminal. It is anticipated the Accounts Receivable Manager will follow a timely process of helping to collect outstanding payments owed to Red River. This is important in providing the high quality of customer service expected from this position. 

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment. 

Special Requirements: 
For non-New Hampshire locations, the ability to travel to another Red River office for training if needed.