Manager, Accounting Services

At GoGlobal, the Team Lead (Manager), Accounting, Tax & Payments (ATP) leads the day-to-day delivery team in our Kuala Lumpur hub. This is a people-and-process leadership role: you are accountable for developing and getting the best from a team of Specialists and Associates, and for the standards, workflows, and quality that allow the team to deliver full-set bookkeeping, accounting, and tax-compliance work reliably and at scale.

Your two priorities are people and process. On people, you lead, coach, and grow the team, manage performance and capacity, and build a healthy, high-performing environment in the hub. On process, you own the consistency and quality of the team’s work — embedding SOPs and global ATP standards, reviewing deliverables, and continuously improving how the team works.

You are the first technical escalation point for your team and the senior operational contact for the clients in your portfolio, escalating tax-advisory or complex regulatory matters to the RPO.

Roles & Responsibilities

People & Team Leadership

• Lead, supervise, and develop a team of Accounting Specialists and Associates in the Malaysia hub — setting clear expectations, allocating work, and balancing capacity, deadlines, and individual development needs.
• Lead regular performance check-ins, set objectives, identify training needs, and actively support each team member’s professional growth.
• Build a healthy, motivated, and high-performing team culture in the hub, where people feel supported and accountable in equal measure.
• Arrange backup and continuity coverage across the team so that client service is uninterrupted during leave, illness, or peak periods.
• Build the team’s capability across the jurisdictions GoGlobal supports — bookkeeping conventions, local compliance, and statutory reporting requirements beyond the home market.

Process & Continuous Improvement

• Own consistent, process-oriented ways of working, embedding GoGlobal’s global ATP standards for workflows, controls, and review practices as the foundation for scalable, reliable delivery.
• Continuously improve operating procedures, in line with standards defined by the Global Product Manager (GPM).
• Identify inefficiencies and apply standardised approaches consistently across the portfolio, raising improvement ideas to the regional process owners.
• Champion the adoption of new accounting systems, tools, and process changes within the team, leading rollout and adoption in the hub.

Quality Review & Technical Oversight

• Ensure all team deliverables meet GoGlobal’s quality standards, internal controls, and client SLAs.
• Serve as the first technical escalation point for the team on accounting, bookkeeping, and compliance questions arising from client work.
• Review work prepared by Specialists — full sets of accounts, bookkeeping entries, analytical schedules — for accuracy, completeness, and compliance with applicable accounting standards.
• Escalate tax-advisory, complex technical accounting, or unusual regulatory matters to the Director / RPO, ATP.

Client Delivery & Support

• Own day-to-day client relationships across an assigned portfolio, managing expectations on deliverables, timelines, and scope.
• Serve as the senior operational point of contact for clients on the work the team delivers, addressing escalations and resolving issues promptly.
• Support onboarding of new clients within the portfolio, ensuring a smooth transition, embedded processes, and a positive early experience.
• Proactively identify portfolio risks — resourcing pressure, quality concerns, scope creep, client satisfaction — and address them before they escalate.

Compliance & Audit Support

• Ensure all team work complies with applicable accounting standards, GoGlobal internal policies, and jurisdiction-specific compliance requirements.
• Support internal and external audits as required — providing accurate working papers, supporting documentation, and accounting context.

• Bachelor’s degree in Accounting, Finance, or a related field; CPA, CA, ACCA, or equivalent professional qualification preferred.
• 8+ years of experience in accounting, finance operations, or BPO / shared-services environments.
• 3+ years leading or supervising a team of accounting professionals, with a demonstrated ability to develop people and manage performance.
• Strong people skills — motivating, and building a healthy, high-performing team.
• A process-oriented mindset, with a track record of maintaining SOPs and applying standardised approaches to improve quality and efficiency.
• Hands-on experience reviewing full sets of accounts and managing a client portfolio.
• Demonstrated experience managing accounting work across multiple jurisdictions — willingness to learn additional jurisdictions as the portfolio grows.
• Proficiency in ERP / accounting systems (Xero, QuickBooks, SAP, Oracle, or equivalent); familiarity with automation tooling is an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Experience in a BPO, shared-services, EOR, or outsourced-accounting environment is a plus.

ABOUT US

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax

For more information, please visit GoGlobal.com

OVERVIEW

We Measure Success by Results, Not Hours Worked

No timesheets.

At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.

Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:

• A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
• Collaborating with a diverse, global and supportive team
• Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly

• We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout

• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way

• We're global. We offer career opportunities across the world-whether it's new job roles or international locations

• English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world

• We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success

• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership

• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions

• We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now!

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