Manager, Financial Operations

Position Summary
The Manager of Financial Operations will oversee a team of 15-20 offshore Billing Specialists based in India and provide direct leadership to a local Senior Billing Specialist and an Offshore Lead. The role ensures operational excellence in delivering accurate and timely client invoices, supplier invoice reconciliations, and supplier payments, while addressing escalations effectively. This position focuses on building a high-performing offshore team, meeting key performance indicators (KPIs), and driving process improvements. The Manager will work closely with stakeholders to ensure client deliverables are met and maintain strong client relationships through regular communication and quarterly business reviews.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities
Team Leadership and Management

• Manage a team of 15-20 offshore Billing Specialists, ensuring high-quality performance and adherence to company standards.
• Provide direct leadership and support to a local Senior Billing Specialist and Offshore Lead.
• Develop and implement strategies to transform the offshore team into a high-performing, efficient unit.
• Conduct regular team meetings, one-on-ones, and performance evaluations to foster growth and accountability.

• Ensure timely and accurate delivery of client invoices, supplier invoice reconciliations, and supplier payments.
• Monitor and achieve team KPIs, including accuracy, timeliness, and quality of deliverables.

• Address and resolve escalations promptly and effectively.

• Identify opportunities for process optimization and implement solutions to enhance efficiency and accuracy.
• Develop and refine workflows to support scalability and reduce manual efforts.

• Build and maintain strong relationships with internal and external stakeholders, ensuring alignment with business goals.
• Act as the primary point of contact for clients’ accounting operation’s needs, ensuring their expectations are met or exceeded.
• Conduct regular client interactions, including Quarterly Business Reviews (QBRs), to provide updates on account health, KPIs, and deliverables.

• Ensure compliance with company policies, accounting standards, and legal requirements.
• Generate and review reports to track team performance, operational metrics, and client deliverables.
• Collaborate with the Director of Accounting Operations to provide insights and recommendations for strategic initiatives.

• 5+ years of experience in accounting operations, with at least 2 years in a leadership or management role
• Experience managing offshore teams and delivering client-focused accounting solutions
• Intermediate/advanced MS Office skills required, including advanced Excel formulas
• Excellent communication and interpersonal skills to effectively interact with clients, stakeholders, and team members
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks
• Analytical mindset with the ability to identify issues, develop solutions, and drive continuous improvement

• Proficiency in NetSuite is a plus

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field

• This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Evening and weekend work may be required as job duties demand. Currently, the company offers a hybrid schedule of 3 days in the office and 2 days at home.

• Demonstrated leadership and team-building skills, with a focus on driving performance and fostering growth
• Experience in a leadership or management role (minimum 2 years)
• Experience managing offshore teams

• Not Required

• Opportunity to support the financial operations of a large, high-impact client account
• ​​Health, dental, and vision insurance  
• Competitive 401(k) matching
• ​Paid Time Off 

• Good faith annual salary range for this position is $95,000 to $115,000 USD and is commensurate with experience and location. This position is eligible for a 10% discretionary bonus.