About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
- Lead & Scale a High-Performing Team
- Recruit, mentor, and develop Account Managers in Medellín
- Drive a performance culture centered on accountability, coaching, and continuous improvement
- Own Revenue Growth
- Deliver on upsell, cross-sell, and renewal targets across assigned portfolios
- Build strategic account plans that align with customer business objectives
- Strengthen Customer Relationships
- Develop executive-level relationships with key stakeholders (primarily US-based clients)
- Position yourself as a trusted advisor, aligning solutions to business outcomes
- Drive Operational Excellence
- Monitor pipeline, forecast accuracy, and key KPIs (ARR growth, retention, churn)
- Optimize processes within Salesforce (or similar CRM) to improve efficiency and visibility
- Cross-Functional Collaboration
- Partner with Sales for smooth handoffs and expansion strategies
- Collaborate with Customer Success, Support, and Product to improve adoption and satisfaction
- Data-Driven Decision Making
- Analyze account performance and identify trends and growth opportunities
- Provide insights and reporting to senior leadership
- Fluent English (C1/C2) – required to support US-based customers
- Proven experience in Account Management, Customer Success, or Sales in a SaaS or technology environment
- Prior experience leading or mentoring a team with measurable results
- Strong track record of revenue growth, renewals, and customer retention
- Experience managing mid-market or enterprise clients
- Proficiency with CRM tools such as Salesforce, HubSpot, or similar platforms
- Strong communication, negotiation, and stakeholder management skills
- Highly analytical with a data-driven mindset
- Comfortable working in a fast-paced, high-growth, performance-driven environment
- Consistent achievement of team revenue targets (NRR, upsell/cross-sell quotas)
- Improved customer retention and reduced churn across assigned accounts
- A highly engaged, high-performing Account Management team
- Strong client relationships resulting in long-term partnerships and expansion
- Competitive compensation aligned with the Medellín market
- Performance-based bonus structure
- Private health insurance and wellness benefits
- Paid time off and holidays
- Career growth opportunities within a global technology company
- Exposure to international clients and leadership
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Skills Required
- Fluent English (C1/C2)
- Proven experience in Account Management, Customer Success, or Sales in a SaaS or technology environment
- Prior experience leading or mentoring a team with measurable results
- Strong track record of revenue growth, renewals, and customer retention
- Experience managing mid-market or enterprise clients
- Proficiency with CRM tools such as Salesforce, HubSpot, or similar platforms
- Strong communication, negotiation, and stakeholder management skills
- Highly analytical with a data-driven mindset
- Comfortable working in a fast-paced, high-growth, performance-driven environment
Kaseya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kaseya and has not been reviewed or approved by Kaseya.
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Leave & Time Off Breadth — PTO is commonly described around 20–21 days per year plus standard holidays. Some indicate they can fully disconnect while on leave.
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Equity Value & Accessibility — Equity or option grants are available to many roles, offering potential upside beyond base pay. This exposure is presented as a meaningful component of total compensation for some roles.
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Affordable Benefits — The high‑deductible medical plan is described as having low or employer‑covered employee‑only premiums in some cases. This can reduce out‑of‑pocket costs for those who select the HDHP.
Kaseya Insights
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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