Manager, Account Management (Food & Beverage)

The Role
The Account Management organization is seeking a results driven and people-focused leader to manage our SMB Food & Beverage team. In this role, you will drive growth and retention strategies to support Square's most influential SMB merchants. You will act as a senior point of contact for Food & Beverage customers based in New York or Atlanta, and report directly to the Head of US SMB Account Management.
As a team leader, you will oversee a high-performing group of 7-10 Account Managers, helping them deliver measurable results in revenue growth and churn reduction. You'll foster a data-driven, mission-aligned culture, while championing career development, and performance excellence.
This is a highly cross-functional role. You'll partner with our Food & Beverage product team to lead strategic initiatives, shape future program design, and advocate for the tooling and resources your team needs to succeed.
You Will

• Lead and develop a distributed team of up to 10 Account Managers focused on growing and retaining Square's SMB food & beverage merchants.
• Drive measurable outcomes in upsell, retention, and customer satisfaction by establishing a culture of high performance through thoughtful 1:1 coaching, team development, and continuous performance management.
• Act as a strategic partner to cross-functional stakeholders, providing merchant insights to influence go-to-market strategies.
• Collaborate with SMB leadership to define team OKRs, optimize engagement methods, and evolve program design based on data and frontline feedback.
• Champion operational excellence by identifying enablement needs, supporting tooling improvements, and driving impactful training initiatives.
• Represent Square's F&B voice in key regional markets (New York or Atlanta), serving as a senior point of contact for strategic customers.
• Travel as needed, approximately 1-2 times per quarter, for customer meetings, team events, or cross-functional collaboration.

You Have

• 10+ years total experience in Account Management, Sales, Business Development or Marketing
• 3+ years experience directly managing 5+ employees
• 3+ years experience working within the food & beverage space
• Experience consistently exceeding goals and keeping top performers motivated
• Experience identifying opportunities and independently developing plans of action on behalf of your team
• Excellent written communication for all audiences, including internal senior stakeholders
• Experience working cross-functionally and influencing product teams, based on customer needs

Although this is a remote position, we are seeking candidates who are based in Atlanta, GA or New York, NY due to team collaboration needs.
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$144,000 - $216,000 USD
Zone B:
$133,920 - $200,960 USD
Zone C:
$126,720 - $190,080 USD
Zone D:
$119,520 - $179,360 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.