Drive the business internally & externally for portfolio of sites: set expectations, review performance weekly, surface risks early, and align actions with local teams and global stakeholders.
Measure & manage franchise network performance: own the KPI cadence (dock‑to‑stock, cycle time, on‑time handoff, inventory accuracy, shrink), and turn insights into actions.
Standardize ways of working across hubs: SOPs, SLAs, and business rules that scale—then audit for adherence and close gaps.
Strengthen 3PL partnerships: build trusting relationships with operators and carriers; conduct QBRs, hold to service standards, and drive corrective actions where needed.
Keep the data clean and visible: partner with Tech/Analytics to improve WMS/TMS/visibility integrations and EDI events; ensure exceptions are captured and resolved.
Engineer solutions for brand/partner needs: assess risk, impact, resources, and data; pilot changes (e.g., flow path tweaks, wave rules, value‑add services) and scale what works.
Support procurement and onboarding: contribute to RFx requirements and award scenarios; lead operational readiness for new hubs/providers (checklists, data setup, SOPs, KPIs).
Safeguard compliance and quality: maintain documentation and audits for safety, security, and regulatory programs (e.g., ISO, CTPAT/AEO) and customer requirements.
Deliver succinct, executive‑ready decks that frame the issue, options, tradeoffs, and recommendation.
Report with purpose: ensure weekly reports meet timelines and capture the right data; communicate delays proactively and resolve quickly; maintain accurate weekly volume forecasts.
Champion continuous improvement: lean problem‑solving to reduce dwell, variability, and cost‑to‑serve; track benefits and share best practices across hubs.
Who You Are
5–7 years in 3PL/DC or Transportation operations, with direct experience managing vendor performance relationships; retail/apparel a plus.
Proven success leading operations through 3PL partnerships (vendor management, performance management, and issue resolution).
Strong analytical toolkit (Excel/Sheets; PowerPoint, Power BI a plus) and comfort translating data into clear actions and executive narratives.
Working knowledge of WMS/TMS/visibility and EDI fundamentals; able to partner with tech teams to improve data quality and exception handling.
Familiarity with international logistics, Incoterms, customs/security programs, and freight documentation a plus.
Excellent relationship‑building and communication skills; able to influence across cultures/time zones and keep teams focused on outcomes.
Organized, hands‑on operator with a bias for action and continuous improvement.
This position may require occasional work outside of standard business hours to effectively support teams across multiple time zones.
Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
