Gigmo Solutions Pvt. Ltd. is a technology-driven startup transforming the customer support industry through a combination of AI-powered conversational bots and a global gig workforce. We provide professionals with an opportunity to learn, take ownership, and work closely with experienced leaders.
Role OverviewWe are looking for experienced professionals with 2–3 years of experience in Operations and Management roles who are eager to grow in a fast-paced startup environment.
Selected candidates will undergo a 3–4 month structured On-the-Job Training (OJT) program to gain in-depth exposure to our business operations, processes, performance management, and operational frameworks before independently managing responsibilities.
Key Responsibilities- Support and manage day-to-day business and operational activities.
- Monitor productivity, quality, and operational performance metrics.
- Prepare MIS reports and analyze business data.
- Track KPIs and provide regular performance updates.
- Assist in process improvement, SOP creation, and workflow documentation.
- Coordinate with internal teams to ensure smooth business operations.
- Support onboarding, training, task allocation, and operational follow-ups.
- Identify operational gaps and recommend improvement initiatives.
- Work on business projects and provide data-driven insights.
- Take ownership of assigned tasks and ensure timely completion.
- Full-time MBA is mandatory.
- MBA specialization in Operations, Finance, Analytics, Business Management, or related fields.
- 2–3 years of experience in Operations and Management roles is mandatory.
- Freshers are not eligible for this position.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Good knowledge of MS Excel, PowerPoint, and reporting tools.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Comfortable working in NOAM/EMEA shift timings.
Work Mode: Permanent Work From Home
Shift: NOAM/EMEA
CTC: As per industry standards
Ideal Candidate: Analytical Thinker | Problem Solver | Quick Learner | Self-Starter | Strong Communicator | Team Player
Skills Required
- Full-time MBA
- MBA specialization in Operations, Finance, Analytics, Business Management, or related fields
- 2-3 years of experience in Operations and Management roles
- Freshers not eligible
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Good knowledge of MS Excel, PowerPoint, and reporting tools
- Ability to work in a fast-paced environment and manage multiple priorities
- Comfortable working NOAM/EMEA shift timings
What We Do
Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence. Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform. Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.
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