Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The successful candidate will act as an internal consultant, bringing an objective, data-driven perspective to assess processes, document best practices, create governance frameworks, and contribute to the development of standardized operating procedures and functional handbooks.
Job title:
Job Description:
Key Responsibilities
Operational Assessment & Process Excellence
- Conduct end-to-end reviews of functional processes across multiple departments.
- Map existing workflows, identify process gaps, inefficiencies, and opportunities for optimization.
- Analyze how teams currently operate and recommend improvements to enhance efficiency, quality, and scalability.
- Support the development of future-state operating models and standardized processes.
Framework Design & Documentation
- Create comprehensive process maps, operating procedures, and governance documentation.
- Develop Standard Minimum Practices (SMPs) for assigned business functions.
- Document key deliverables, responsibilities, decision-making frameworks, and performance expectations.
- Contribute to the creation of functional handbooks and knowledge repositories that improve onboarding and role clarity.
Business Analysis & Problem Solving
- Gather and analyze quantitative and qualitative data to support business recommendations.
- Conduct root-cause analysis on operational challenges and performance gaps.
- Develop insights and recommendations through data-driven assessments.
- Prepare executive-level reports, presentations, and business cases for leadership review.
Strategic Projects & Transformation
- Participate in enterprise-wide transformation initiatives and special projects.
- Collaborate with cross-functional stakeholders to implement process improvement initiatives.
- Support change management efforts and adoption of new operating frameworks.
- Monitor project milestones, risks, and business outcomes.
Stakeholder Management
- Partner with functional leaders to understand business objectives and operational requirements.
- Facilitate workshops, process reviews, and working sessions with stakeholders.
- Build relationships across departments to ensure alignment and successful project execution.
Basic Qualification
- Recent MBA Graduate (2025 or 2026 only) with undergraduate degree in any of the following courses: Business Management, Industrial Engineering, Operations Management, Management Engineering, Economics, Data Analytics, Finance, or related disciplines.
Preferred Qualifications
- Strong academic track record with demonstrated leadership experience.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong verbal and written communication abilities.
- Proficiency in Excel, PowerPoint, and data analysis tools.
- Ability to work with large datasets and translate insights into actionable recommendations.
- Demonstrated curiosity, learning agility, and willingness to challenge existing processes constructively.
Preferred Competencies
- Process Mapping & Continuous Improvement
- Business Analytics
- Project Management
- Stakeholder Management
- Strategic Thinking
- Documentation & Knowledge Management
- Change Management
- Problem Solving
- Data Visualization & Reporting
Success Measures
Within the first 6-12 months, the associate will contribute to:
- Assessment of critical business functions and operating practices.
- Development of standardized process frameworks and documentation.
- Creation of process maps and governance structures.
- Establishment of Standard Minimum Practices across business functions.
- Improvement initiatives that increase operational consistency, efficiency, and scalability.
- Development of organizational handbooks and knowledge resources that support employee effectiveness and business growth.
Ideal Candidate Profile
An intellectually curious, highly analytical individual who enjoys solving complex business problems, challenging conventional approaches, and designing scalable processes. The candidate should be comfortable working across functions, engaging with senior leaders, and driving structured improvements in a fast-growing organization.
Location:
Skills Required
- Recent MBA graduate (2025 or 2026 only)
- Undergraduate degree in Business Management, Industrial Engineering, Operations Management, Management Engineering, Economics, Data Analytics, Finance, or related discipline
- Strong academic track record with demonstrated leadership experience
- Excellent analytical, problem-solving, and critical-thinking skills
- Strong verbal and written communication abilities
- Proficiency in Excel and PowerPoint
- Ability to work with large datasets and translate insights into actionable recommendations
- Experience or competency in process mapping, continuous improvement, and project management
- Stakeholder management and change management skills
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
