Managed Services Operations Manager

The Managed Services Operations Manager will be responsible for driving the operational readiness, governance, and delivery enablement of Vizrt’s Managed Services portfolio. This role ensures that Vizrt can consistently design, deliver, and scale Managed Services offerings globally by aligning internal workflows, pricing structures, delivery partnerships, and technical enablers. The role works across Global Services, R&D, Sales, Marketing, Finance, and Support to ensure managed services contracts and engagements are effectively structured, executed, and monitored.

1. Operational Workflows & Governance

• Define, document, and manage the end-to-end internal workflows required to deliver managed services at scale.
• Coordinate across Global Services, Finance, Sales Operations, and Support to embed processes into core business systems (Salesforce, Certinia, Jira, etc.).
• Establish governance structures for service delivery, renewals, SLA tracking, and reporting.

2. Commercial Support & Pricing

• Develop and maintain pricing for Managed Services in alignment with Finance and Sales.
• Support proposals and bid responses, ensuring commercial terms are consistent and profitable.
• Track and evaluate the performance of managed services contracts, identifying opportunities for optimization and renewal growth.

3. Partnership Development

• Work with Global Services leadership to identify and onboard external partners to support Managed Services delivery.
• Coordinate agreements, onboarding, and workflows with delivery partners to ensure seamless execution.

4. Project Management of Managed Services Engagements

• Act as program/project manager for active managed services contracts and engagements, ensuring on-time, quality delivery in line with customer expectations and agreed SLAs.

• Provide central oversight, tracking risks, issues, and dependencies across multiple contracts.

5. Innovation & R&D Collaboration

• Work with R&D to develop, implement, and operationalize new technical enablers such as remote monitoring solutions.
• Coordinate the setup of backend systems required for managed services delivery (infrastructure, dashboards, monitoring, reporting).

6. Sales & Business Enablement

• Develop enablement materials and training to support Sales and internal teams in positioning Managed Services offerings.
• Act as the point of contact for cross-functional stakeholders to ensure alignment on GTM strategy, service readiness, and ongoing updates.

Success in this Role means:

·       Scalable workflows and governance models are in place to deliver Managed Services consistently worldwide.

·       Pricing and commercial structures are clear, competitive, and profitable.

·       Partnerships are established to extend and support delivery capacity.

·       Managed services contracts and engagements are well-managed, with risks and dependencies actively addressed.

·       Remote monitoring and backend delivery solutions are operational in collaboration with R&D.

·       Sales and internal teams are fully enabled to position and sell Managed Services confidently

Qualifications:

• 5+ years’ experience in professional services, managed services, or program/operations management in a technology or SaaS environment.
• Strong understanding of managed services and recurring revenue business models.
• Demonstrated experience with pricing, commercial governance, and contract/project management.
• Ability to build and manage partnerships with third-party service providers.
• Strong project management skills, with the ability to manage multiple concurrent programs.
• Excellent communication, stakeholder management, and presentation skills across global, cross-functional teams.
• Familiarity with Salesforce, PSA tools (Certinia/FinancialForce), Jira, and monitoring solutions is an advantage.

Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important

4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse

It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories, and we relish their telling

We offer a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy
• Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance
• Professional Development: Opportunities for ongoing training

Join our team and take advantage of these benefits while working in a dynamic and supportive environment.

• Recruiter Screening 
• Team Interview 
• Case Interview
• Final Interview