About this opportunity
To secure delivery performance, in alignment with the Business Case and BA MS Targets.
The Service Management DM role is responsible to secure the quality, cost, safety and low environment impact of the services delivered from their delivery unit (either Global or Local) in accordance to the expected levels agreed in the WLA and MS Delivery performance requirements!
Understand and act upon the End to End Delivery performance even when the delivery is fragmented, thru a proper coordination with the MS DM responsible for other parts of the delivery.
What you will do• Focus on operational and financial performance in accordance to the WLA, covering both service delivery performance and customer's infrastructure performance.• Close interaction with the MSIP for the specific customer and the RDM for the region as well as with the GSO MS PM organization• Monitor and report on the overall operational and financial performance of the global center or regional MS delivery organization to the GSO MS PM, based on global benchmark and targets• Report to MSIP KPI according to the report requirements stated on the local or global WLA• Ensure adequate cost and resource allocation in compliance with Group and local safety requirements• Initiate and drive improvement plans to correct operational or financial performance deviations towards the global benchmark and targets, under coordination and support of the GSO MS PM organization• Manage the hand-over of resources, services and activities to the global or regional delivery unit to fulfill or expand the WLA scope.• Ensure the EHS knowledge and competence of the human resources handed over to the global or regional delivery unit.• Identify delivery performance quality of Customer network nodes, initiate and drive solutions which generate add on sales (i.e.: patches, upgrades, new solutions)
You will bring• Focus on productivity and efficiency of the center (local or global) under its responsibility• Report to MSIP OA, MSIP Deployment and MSIP P&D infrastructure KPI according to the report requirements stated on the local or global WLA• Ensure that the delivery units are working in completely alignment with the New MSTOP processes• Work pro-actively to continuously improve the operational performance of the delivery units as well as the processes used in our delivery, as part of Continual Service Improvement and innovation initiatives• Identify delivery performance of customer network and suggest solutions from Ericsson Product Catalog
Key Qualifications
Education: Bachelor's degree or equivalent in Electronics, Telecommunications, Computer Science, or a related discipline.
Experience:
10+years of relevant experience in operations, engineering, or managed services.
Strong expertise in Ericsson core network environments.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 780648
Top Skills
What the Team is Saying
.png)
.png)
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
