Grow with us
At Ericsson, you can be a game changer! Because working here isn't just a deal. It's a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society's most complicated challenges, enabling you to be 'the person that did that.' We've never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Job Summary
This job role is responsible for the coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. We are looking for individuals who have the following skillset:
Responsibility:
- Support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools.
- Respond to requests quickly and effectively via phone, chat, or email as per SLA defined in the process.
- Ensure that all detailed required (including Mandatory fields) for the issues are documented in the Ticketing system.
- L1 troubleshooting and provide support, resolve problems for the end user's satisfaction as per SOP.
- Track tickets till resolution. Monitor the progress of escalated tickets.
- Engaging Incident Management to initiate Service restoration Team call (P1&P2 only)
- Work with the Internal support teams to ensure that the users' issues are fixed in a timely manner.
- Co-ordinate with team members, L2 ops in identifying new solutions for existing and unresolved issues.
- Flexible to Work in Rotational shifts, 24/7 support.
- IT Infrastructure and Applications, Capacity Monitoring with Zabbix Core, User support.
- Experience on Licenses/Certificates Monitoring & Renewal
- Experience of system admin, Data backup, restore & retention
- Assist with password resets, software installations, and basic system configuration.
- Perform routine system and network monitoring using tools.
- Basic knowledge of operating systems. Understanding of networking basics.
Additional Requirements
- Enthusiasm for providing outstanding customer service.
- Strong decision making and problem-solving skills.
- Ability to work calmly under pressure.
- Ability to work independently and within a team environment.
- Highly organized, detail oriented and self-motivating.
- Creativity and Problem Solving, out of the box thinking.
- Able to work with many tasks simultaneously and keep track of it.
- Excellent knowledge of Microsoft Office, ITSM ticketing tool.
Key Qualifications:
Education: MBA/B.E/ BTech or Graduate in Computer Science or Equivalent
Minimum years of relevant experience: 2+ Years
Location - Noida, India
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 780562
Top Skills
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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