Managed Receiving Scheduling Coordinator

JOB SUMMARY:

· Schedule Inbound appointments while communicating with a range of dispatchers, carriers, vendor within the stated operations parameters (primarily via email and systems messages)

· Create/Update delivery appointments for specified partners for purchase orders not meeting online scheduling criteria (outside system rules)

· Provide application training and scheduling support for partners/Vendors/Carriers using the Managed Receiving Scheduling application as well as other scheduling applications

· Process new user applications creating user profiles and modifying dashboard settings as required in all scheduling applications

· Maintain/Update carrier and user lists/setup/access in various scheduling applications

· Monitor and track telephone and email requests for assistance, identifying target areas for improvement

· Prepare/Assist in preparation of weekly/monthly reports

QUALIFICATIONS:

· Excellent interpersonal and communication skills (written and verbal)

· Proven experience in providing high levels of customer service to internal and external customers

· Strong organization, prioritizing and multi-tasking skills

· Strong working knowledge of Outlook, Word, Excel, and PowerPoint

PRINCIPAL ACCOUNTABILITIES:

· Provide training and support to new and existing Managed Receiving users (partners, vendors, carriers, agents, etc.)

· Monitor request for support and identify trends and opportunities for improvement

· Provide timely responses to users requesting assistance (typically less than 1 hour)

PHYSICAL REQUIREMENTS:

· Sitting for long periods of time

· Typing- capable of responding effectively to 300+ Emails daily

· Ability to lift 30 lbs. (Laptop and case)

· Good written/verbal communication skills