Malaysia - Operations Executive

Posted 3 Days Ago
Be an Early Applicant
Shah Alam, Petaling, Selangor, MYS
In-Office
Mid level
Logistics • Transportation
The Role
Manage 24/7 operational support for crew changes and customer queries, liaise with port/immigration/customs, maintain regulatory updates, prepare EPDA and One-DA appointments, track vessel ATA/ATS/CE, collect and file service vouchers, coordinate with finance and vendors, and perform additional tasks as requested.
Summary Generated by Built In

Who are Inchcape?

At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.
Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Location - Malaysia, Shah Alam

Job Description

  • To be 24/7 available to all operational needs and concerns
  • Attend to all customer quarries Emails / Optic / CLS and etc 
  • Liaise with Port Authorities, Immigration Authority, Customs, and Marine Department to ensure smooth crew change operation
  • Ensure all the latest crew change regulation updated for all the ports
  • Prepare the EPDA for clients 
  • Create appointment in One-DA as soon the job confirmed  
  • Ensure the vessel ATA/ATS and service line well updated  
  • Ensure vessel CE recorded 3 days after the sailing date 
  • Ensure all service voucher obtained from driver/others  and upload in share folder 
  • Follow up with DA / Cash Flow team on closed appointment ensure nil pending’s 
  • Keep record on vendor usage for audit purpose (Transport / Boat / etc)
  • Adhere to additional task requested by superior


Why Inchcape Shipping Services? 

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:
 
A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:
 
•    A retirement savings plan
•    Life assurance
•    Holiday
•    Competitive salary
•    Employee Assistance Programme
•    Career development and progression opportunities
•    Values Award celebration events

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

#LI-MB1

Skills Required

  • Be available 24/7 for operational needs and concerns
  • Respond to customer queries via email and systems (Optic / CLS etc.)
  • Liaise with Port Authorities, Immigration, Customs and Marine Department for crew change operations
  • Maintain and update latest crew change regulations for all ports
  • Prepare EPDA documentation for clients
  • Create appointments in One-DA when jobs are confirmed
  • Ensure vessel ATA/ATS and service lines are updated
  • Record vessel CE within 3 days after sailing date
  • Obtain service vouchers from drivers/others and upload to shared folder
  • Follow up with DA / Cash Flow team to close appointments with no pendings
  • Keep vendor usage records (transport/boat/etc.) for audit purposes
  • Adhere to additional tasks as requested by superiors
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The Company
HQ: London
3,228 Employees
Year Founded: 1847

What We Do

Global trade has always depended on the port and since 1847 Inchcape Shipping Services has provided the local knowledge and means to deliver port calls that enable business to ship smoothly and trade successfully. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 260 proprietary offices, across 60 countries and a team of more than 3,200 committed professionals. Our unique geographical footprint means we can offer customers a full range of services, delivered safely, transparently and with exceptional service wherever they are in the world. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations. Through the real-time port data and information generated by our global network, coupled with investments in technology, we provide market and port intelligence that allows our customers to focus on their core business and make informed decisions.

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