Malaysia - Operations Executive

Who we are?

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Job Purpose :

To achieve and maintain excellence in the Regional Operations Centre (ROC) activities. Meeting Inchcape’s set KPIs (Data integrity, Business critical time limits, Final DA invoicing dispatch time and accuracy, achieving Local and Regional quality Objectives). The ROC activities consist of many different segments around Commercial and Reconciliation part of the service delivery as port agent. The Operations Executive shall primarily handle and be responsible for port call communications, coordination, reporting functions, single point of contact as allocated to them by their managers, in an accurate, professional, and timely manner.Single Point of Remittance (SPOR) is a service that offers a single point of payment and settlement of accounts in one currency to customers with numerous port calls, CTM and crew change in multiple locations. The Operation Executive, SPOR role is central to our funding and remittance coordination process, requiring attention to timelines, compliance requirements, and coordination across multiple internal teams, including SG Finance, Accounts Payable (AP), and Accounts Receivable (AR).

This function ensures smooth end-to-end handling of both individual port call funding and lumpsum periodic funding, directly impacting operational efficiency and customer satisfaction.

Duties and Responsibilities :

• Maintain seamless communication and process adherence with our customers.
• Serving as the primary liaison between the Principal, LPA, and internal finance teams for all 
  financial transactions related to port calls.
• Avoid disruptions in funding and remittance execution.
• Ensure compliance with financial audit requirements and client agreements.
• Uphold the agreed service standard from submitting PDAs until settling FDA within timeline.

Knowledge:

• General knowledge of shipping operations, port agency business, objectives, strategies, process, and information flow.

Skills :

•  Strong written and verbal communication skills to effectively relate data to coworkers.
• Tendency to pay close attention to small details that could impact results.
• Communication skills to engage terminal representatives, principal and/or vessels.
• Must be professional in conduct and practice, and reliable as each report is time critical.
• Creative, responsive,and adaptive in a dynamic environment.
  

Expereince :

One to three years of experience in Shipping Operations.

Qualification :

Degree in any discipline

Other Requirements :

• English fluency in both verbal and written communications is a must.
• Ability to work in shifts rotation – Morning/Night 12 hours / 2 hours break / 40 hours (week).
• Ability to work in a team environment.

QHSSE – Health, Safety, Security and Environment (Mandatory requirements

• Championing appropriate health, safety, security, and environment (HSSE) risk assessments 
  become part of the company culture.
• Accountable for the implementation and monitoring of actions that mitigate risk and enhance controls/processes, to ensure that QHSSE of all Inchcape Stakeholders are known and staff/suppliers/crew feel empowered and accountable for their own safety.
• Ensure full compliance with, and implementation of, the Inchcape QHSSE Management System
• Ensure that appropriate resources are allocated to control QHSSE risk.
• Accountable for ensuring that clear, appropriate, and timely communication channels are put in place to report and manage QHSSE risk.

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:

• A retirement savings plan
• Life assurance
• Holiday starting at 22 days
• Healthcare
• Competitive salary
• Employee Assistance Programmed
• Career development and progression opportunities
• Values Award celebration events
• Team building days

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

#LI-MB1