Malaysia - Assistant Operations Manager

Who are Inchcape
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Assistant Manager – Tanker, Cruise & Offshore Operations

Position Summary

The Assistant Manager – Tanker, Cruise & Offshore Operations is responsible for overseeing and coordinating vessel husbandry services, port operations, crew logistics, regulatory compliance, and customer service activities related to tanker, cruise, and offshore vessels. The role ensures efficient operational execution, maintains strong relationships with principals, port authorities, and service providers, and supports business growth while ensuring compliance with industry regulations and company standards.

Key Responsibilities

Operational Management

• Coordinate and supervise port call operations for tanker, cruise, and offshore vessels.
• Ensure smooth execution of vessel arrivals, departures, crew changes, and husbandry services.
• Monitor operational performance and ensure timely service delivery.
• Manage vessel documentation, permits, clearances, and port formalities.
• Handle operational emergencies and provide timely solutions to minimize disruptions.
  

Customer & Principal Management

• Serve as the primary point of contact for assigned principals and vessel operators.
• Maintain strong relationships with customers and stakeholders.
• Ensure customer requirements are met accurately and efficiently.
• Provide regular operational updates and reports to customers.
• Address customer complaints and implement corrective actions where necessary.
  

Compliance & Regulatory Requirements

• Ensure compliance with local maritime regulations, port authority requirements, and company policies.
• Monitor changes in maritime regulations affecting tanker, cruise, and offshore operations.
• Maintain proper records and documentation for audits and inspections.
• Promote adherence to safety, security, and environmental standards.
  

Team Leadership & Development

• Supervise and guide operations executives and coordinators.
• Allocate resources and manpower effectively to support operational activities.
• Conduct training and coaching to enhance team competency and performance.
• Foster a culture of accountability, teamwork, and continuous improvement.
  

Skills & Competencies

• Strong knowledge of tanker, cruise, and offshore vessel operations.
• Understanding of port procedures, vessel husbandry, and maritime regulations.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in Microsoft Office applications and shipping-related systems.
• Good command of written and spoken English.
  

Key Performance Indicators (KPIs)

• Vessel operation efficiency and turnaround time.
• Customer satisfaction and service quality.
• Compliance with regulatory requirements.
• Response time to operational issues and customer requests.
• Cost control and budget adherence.
• Team performance and development.
  

Reporting Line

Reports to: General Manager / Operations Manager

Direct Reports

Operations Supervisor, Operations Executive, Boarding Officers and Coordinators. 

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:

• A retirement savings plan

• Life assurance

• Holiday

• Competitive salary

• Employee Assistance Programme

• Career development and progression opportunities

• Values Award celebration events

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

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