Major Loss Claims Examiner, Financial Lines Claims

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At AIG, we are reimagining the way we help customers to manage risk. Join us as a Major Loss Claims Examiner to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you will create an impact

The Financial Lines Claims team has five locations across the Pacific including Sydney, Melbourne, Auckland, Perth and Brisbane. Known for its technical leadership across Financial Lines and particularly in D & O, the team provides bespoke services to insureds and brokers in relation to all types of Financial Lines claims. 

Reporting to the Head of Financial Lines Claims, Pacific you will manage a portfolio of AIG’s largest claims including professional indemnity, D&O and management liability claims, in accordance with AIG’s Proactive Claims Management guidelines.

The purpose of this role is to handle Financial Lines ‘Major Loss’ claims that have the highest level of complexity and have a higher monetary exposure to the company. This may include coverage determinations, investigating the loss, conducting an independent assessment as to the company's exposure, participation in developing and implementing the most cost effective and timely resolution of the claim, and quantum analysis, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. May also include cross-border claims handling, including awareness of legal and regulatory systems outside "home" jurisdiction.

Key accountabilities will include but not limited to:

• Managing Major Loss claims handling enquiry, coverage determination, quantum analysis and legal liability assessment, where appropriate.
• Prepares and evaluates investigation strategies, which identify critical issues affecting liability, causation and damages.
• Ensuring effective vendor and litigation management on Major Loss claims within a personal allocation
• Reporting key claims messages to Senior Claims Management
• Broader internal / external stakeholder communication where required, as Financial Lines technical claims expert and thought leader
• Delivery of technical training to colleagues as appropriate.
• Represent AIG Financial Lines claims expertise on external technical panels and / or industry forums
• Financial control through consistent reserve and other financial transaction discipline

What you’ll need to succeed

• Excellent communication skills, both written & verbal
• Strong presentation skills
• Time management – ability to manage & prioritise workload and diary management
• Experienced in stakeholder management, both internal (underwriting, distribution) and external (brokers, major account clients)
• Policy language skills enabling accurate and consistent policy wording interpretation and excellent knowledge of legal / regulatory and litigation / procedural requirements
• Ability to manage claims outside local jurisdiction where appropriate, including, regular interaction with claims team in originating jurisdiction and ensure regular reporting in both locations

Ready to make a bigger impact? We look forward to reviewing your application.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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