About Us
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview:
We are hiring Major Incident Managers in Galway and Warsaw to own major incident bridges in Planet’s 24/7 Command Centre. When a major hits, you take the bridge: the right people, a crisp timeline, clear comms and a path to resolution — every time.
What you will do:
- Own major incident bridges end-to-end on a 24/7 rota: declaration, command, escalation, resolution and handover.
- Run parallel-bridge capacity with Command Centre Shift Leads so concurrent majors never queue.
- Drive crisp incident communications: status updates, exec summaries, customer impact statements.
- Produce accurate timelines and feed blameless post-incident reviews.
- Manage handovers across shifts and locations to a documented standard.
- Contribute to MIM drills, runbooks and the continuous improvement of response performance (MTTA / MTTR).
Who you are:
- 4+ years in major incident management or senior incident roles in a 24/7 NOC / command-centre environment.
- Proven bridge command: you can take control of a noisy call and make it productive within minutes.
- Excellent written and spoken English; structured, calm communication under pressure.
- Experience with ITSM and alerting tooling (Jira / JSM, OpsGenie, PagerDuty, ServiceNow or similar).
- Willing and able to work a full 24/7 rotating roster (pattern confirmed at offer; shift premium applies).
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.
We would love to hear from you. Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Skills Required
- 4+ years of experience in major incident management or senior incident roles in a 24/7 NOC or command-centre environment
- Proven experience commanding major incident bridges
- Excellent written and spoken English
- Structured, calm communication under pressure
- Experience with ITSM and alerting tools such as Jira/JSM, OpsGenie, PagerDuty, or ServiceNow
- Willingness and ability to work a full 24/7 rotating roster
Planet (weareplanet.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Planet (weareplanet.com) and has not been reviewed or approved by Planet (weareplanet.com).
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Fair & Transparent Compensation — Company materials indicate salaries are benchmarked to market throughout the year, suggesting a structured approach to aligning pay with role value. Feedback suggests some roles can negotiate competitive offers at hire.
Planet (weareplanet.com) Insights
What We Do
Planet is a leading global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our Payments, Software, and Tax Free solutions every minute of every day. Planet empowers its customers to deliver amazing customer experiences by combining payments and technology in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets
