Major Account Specialist
Location: Beaverton, OR
Status: Full-Time | Onsite
Pacific Office Automation, the largest independently owned document imaging and technology dealer in the nation, is seeking a Major Account Specialist to support our sales team and valued customers. This role blends administrative support with customer service and account coordination, playing a key role in maintaining strong relationships with our major accounts.
This position is ideal for someone who is highly organized, customer-focused, and thrives in a fast-paced office environment where no two days are the same.
What You’ll Do
- Provide day-to-day administrative and operational support to the inside sales team
- Manage new customer onboarding, including account setup and coordination with internal teams
- Process sales orders, service orders, and related documentation accurately and efficiently
- Monitor and maintain customer accounts to ensure timely follow-up and resolution
- Answer high-volume inbound phone calls and emails in a professional and timely manner
- Update and maintain CRM systems and internal tracking spreadsheets
- Coordinate with service, logistics, finance, and sales teams to ensure smooth customer experiences
- Assist with reporting, documentation, and special projects as requested by leadership
- Troubleshoot customer issues and escalate when necessary to ensure prompt resolution
What You Bring
- 2+ years of experience in administrative support, customer service, sales support, or account coordination
- Strong proficiency in Microsoft Office (Excel, Word, Outlook)
- Excellent communication skills, both written and verbal
- Strong attention to detail and accuracy
- Ability to manage multiple priorities and meet deadlines
- Professional phone presence and customer-first mindset
- Ability to work independently while also collaborating with a team
Why You’ll Love Working Here
- Be a key support partner to major accounts and internal sales teams
- Clear opportunities for growth within sales support, operations, or account management
- Ongoing training and professional development
- Supportive, team-oriented culture
Comprehensive Benefits Package Includes:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with employer match
- Paid Vacation, Sick Leave, and Holidays
- FSA Program
Starting Pay: $20–$22/hour DOE
Diversity & Inclusion
At Pacific Office Automation, we believe diverse perspectives strengthen our teams and our results. We are committed to fostering an inclusive workplace where all employees feel valued, supported, and empowered to succeed.
If you’re looking for a role where your organizational skills, customer service experience, and attention to detail truly matter — we’d love to hear from you. Apply today!
#LI-Onsite
#INDSP
Skills Required
- 2+ years of experience in administrative support, customer service, sales support, or account coordination
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to manage multiple priorities and meet deadlines
- Professional phone presence and customer-first mindset
- Ability to work independently and collaborate with a team
Pacific Office Automation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pacific Office Automation and has not been reviewed or approved by Pacific Office Automation.
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Healthcare Strength — Health insurance is considered comprehensive with multiple plan options and comparatively low costs. Medical, dental, and vision coverage are described as a strong part of the package.
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Retirement Support — The 401(k) match is characterized as strong, with some indications of additional employer contributions tied to goals. Retirement offerings are positioned as competitive relative to common mid‑market packages.
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Strong & Reliable Incentives — Sales incentives can deliver high earnings for strong performers. Upside in quota‑carrying roles is highlighted as a meaningful component of total compensation.
Pacific Office Automation Insights
What We Do
At Pacific Office Automation (POA), we take pride in being a privately held office technology and managed services provider headquartered in Beaverton, Oregon. Since our founding in 1976 by Terry Newsom, we have grown from a small photocopier business into the largest independent office equipment dealer in the United States. Today, we generate approximately $491 million in annual revenue and serve over 40,000 businesses across the western U.S. with a team of about 1,400 employees across 30+ regional offices in Oregon, Washington, California, Utah, Colorado, Arizona, Texas, Nevada, New Mexico, and Idaho. At our core, we offer a broad array of services focused on streamlining workplace operations. These include the sales and leasing of office equipment such as multifunction printers, copiers, fax machines, VoIP phone systems, and mailing equipment. We proudly partner with industry-leading hardware brands including Canon, Ricoh, Konica Minolta, Sharp, HP, and Lexmark to deliver customized solutions to our clients. Our Managed Print Services (MPS) form a cornerstone of our business, allowing customers to outsource print operations for greater efficiency, supply monitoring, device maintenance, and overall workflow optimization. Beyond print services, we have expanded into managed IT services and unified communications. We offer cloud-managed infrastructure, cybersecurity, network management, VoIP phone systems, and digital document management tools. These services are especially valued in sectors that demand high security and compliance, such as healthcare, legal, education, and government. Our IT division also integrates video surveillance systems and supports facilities management with services like EV charging station installations. Our service model emphasizes a strong local presence and fast response times. Each regional branch operates semi-autonomously, staffed with technical experts, account managers, and support personnel trained to resolve customer issues quickly. This decentralized approach enables us to maintain consistent service and support across our large geographic footprint. Our corporate motto, "Problem Solved," reflects our proactive, client-focused philosophy.
Why Work With Us
We’re unique because we offer end-to-end tech solutions under one roof. Our local ownership, rapid growth, and “Problem Solved” mindset create a rare mix of stability, innovation, and autonomy. You’ll grow your skills, make a real impact, be supported every step of the way—and build a lasting career you’re proud of.
