Major Account Sales Assistant

The Major Account Sales Assistant role responsible for accurate, timely and quality transactions of all products and solutions to company’s Sales Representatives that contribute to a high level of client satisfaction.

·       Assist Major Account Sales Representatives by performing sales support activities including product inquiry, preparing quotes, proposals, obtaining vendor quotes and checking availability of product.

·       Process orders and supporting documentation which includes vendor quotes, special pricing requests, configurations, PO documentation, lease documentation, etc. to our Purchasing Department

·       Administrative duties in Salesforce as needed such as creating new opportunities, cases, validation of closed opportunities having products, correct terms, assigning accurate sales rep, etc.

·       Build customer relationships in a variety of ways, including answering client inquiries from phone, fax, email, and mail.

·       Upsell and cross-sell when opportunities arise.

·       Registration of accounts for NBO and special bid or big deal pricing as needed.

·       Create and manage Salesforce reporting and validation of accurate opportunities.

·       Maintain product training by staying current with products, technology, recalls, etc.

·       Attend events to drive demand for company’s solutions and develop relationships with customers.

·       Provide backup to other Inside Sales team members as needed.

·       Attend required company and departmental meetings.

·       Act in accordance with company policies and procedures as set forth in the Employee Handbook.

·       Perform other related duties as assigned. 

·       Strong decision making, time management, accountability, and high level of written and verbal communication skills. Customer oriented and complaint resolution.

·       Proficiency with business collaboration tools including MS Office applications, Outlook, vendor software and company specific programs.

·       Excellent verbal communication skills with internal and external clients.

·       Manage varying workloads from designated Sales while prioritizing effectively.

·       Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

·       Highly organized, ability to maintain accurate and detailed reports.

·       Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.

·       Self-starter with the ability to perform with little or no supervision with critical thinking skills.

·       Strong ability to exercise independent judgment and critical thinking.

·       Takes initiative.

·       Manages conflict with a healthy approach and desired outcome.

·       Should be willing to accept a long-term work-from-home arrangement.

·       Should be amenable to a permanent night shift schedule.