For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
The Maintainability Engineer owns hardware platform enablement and support readiness across PAR’s product ecosystem. This role supports Customer Support, Product Management, Engineering, Quality, Sales, and Installers to ensure positive customer experience with PAR hardware, including POS, Kitchen Display, Drive-Thru audio/timer, and other deployed hardware systems and supporting software.
This is a hardware-focused engineering role with accountability for long-term supportability and field performance.
Up to 15-25% travel within North America to visit customer locations for issue investigation.
Position Location:
Onsite in New Hartford, NY
Reports To:
Sr. Manager, Platform Support & Maintainability Engineering
What We’re Looking For:
Requirements:
Bachelor’s / Associate / practical experience in Electrical / Electronic Engineering, Computer Science, or related technical field.
Experience with Windows, including system configuration, networking basics, log analysis, and troubleshooting.
Working knowledge of networking fundamentals (IP addressing, routing, firewall concepts, VLANs).
Strong troubleshooting and root cause analysis skills across hardware and software environments.
Ability to document procedures clearly and communicate technical concepts to both technical and non-technical stakeholders.
Detail-oriented, proactive, and comfortable working across cross-functional teams and alone with minimal direction and supervision.
Additional skills:
1+ years of experience in hardware systems, technical support engineering, platform sustainment, or related roles preferred - but not required
Experience with Linux, including system configuration, networking basics, log analysis, and troubleshooting preferred - but not required
Experience with the installation (mounting, cabling, power), commissioning and troubleshooting of field deployed hardware.
Experience with various programming / scripting language(s) such as PowerShell, Bash, and Python desirable.
Experience testing software on hardware devices and/or embedded platforms.
Experience with field deployed android devices.
Unleash your potential: What you will be doing and owning:
Platform Stability & Enablement
Ensure PAR hardware platforms are production-ready, stable, and supportable.
Define serviceability standards, configuration baselines, and diagnostic requirements.
Evaluate new hardware releases for maintainability prior to field deployment
Field Performance & Customer Support
· Lead investigation of complex hardware escalations impacting customers.
Partner with Engineering to drive root cause resolution and permanent corrective actions.
Analyze recurring field issues and implement systemic improvements to reduce support volume.
Evaluate new hardware releases for maintainability prior to field deployment.
Support Readiness & Enablement
Develop documentation, diagnostic procedures, and support plans for new and existing hardware.
Train Installer, Customer Service and Repair teams on hardware configuration, installation and diagnostics.
Improve tooling and processes to strengthen field troubleshooting capabilities.
Provides out-of-hours support as and when required.
Participate in other tasks and projects as needed.
Third-Party Hardware Adoption
Evaluate and validate third-party hardware for compatibility within PAR’s ecosystem.
Lead certification readiness and integration efforts.
Ensure long-term lifecycle supportability and operational alignment.
Interview Process:
Interview #1: Video Screen with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Team (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Skills Required
- Bachelor's / Associate degree in Electrical/Electronic Engineering, Computer Science, or related field
- 2+ years of experience in hardware systems, technical support engineering, or platform sustainment
- Experience with Windows and Linux including configuration, networking, log analysis, and troubleshooting
- Strong troubleshooting and root cause analysis skills across hardware and software environments
- Clear documentation skills for technical concepts to diverse stakeholders
PAR Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PAR Technology and has not been reviewed or approved by PAR Technology.
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Leave & Time Off Breadth — Policies highlight unlimited PTO for many roles, paid holidays and sick time, and generous parental and family leave. Time-off flexibility is emphasized alongside hybrid/remote options.
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Retirement Support — Offerings include a 401(k) with company matching and access to retirement-oriented savings programs. Financial benefits are presented as part of a comprehensive total rewards package.
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Wellbeing & Lifestyle Benefits — The benefits suite includes medical, dental, and vision coverage, mental health support through an EAP, wellness days, and fitness/wellness reimbursements. Additional perks such as stipends, snacks, and flexible work arrangements support day-to-day wellbeing.
PAR Technology Insights
What We Do
PAR is a leading global provider of software, systems, and service solutions to the restaurant and retail industries. Today, with 50+ years of experience and point of sale systems in nearly 100,000 restaurants and more than 110 countries, PAR is redefining the point of sale through cloud software and bringing technological innovation to all corners of the enterprise. PAR Technology Corporation's stock is traded on the New York Stock Exchange under the symbol PAR. For more information, visit www.partech.com. PAR Technology was founded in 1968 and its current CEO is Savneet Singh. Since its inception 55 years ago, PAR Technology has grown to 1500 employees.
Why Work With Us
At PAR, we believe we’ll win or lose through the culture we build. Our culture is built on 4 values: Speed, Ownership, Focus and Winning Together. For PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeed. We believe by committing to these values in all our endeavors.
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