Mail Room & Operations Assistant

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

We are looking for an energetic office / mail room admin to support office and employees; maintain mail room; act as a courier for documents and packages for in-house deliveries. Handle and deliver packages via forklift / golf cart to warehouse and / or other locations on office campus. May prepare special reports depicting mail volume, printer/copier paper and toner usage by department; maintain media room supplies. This role is 5 days in our Jeffersonville, IN office - Hours are 8am - 5pm.

• Demonstrates a functional knowledge of high-speed printers, binding machines, fax machines, and scanners, trains new hires on equipment operations and features, and completes printing and duplication requests for team members located in area of responsibility.

• Inventory and order mailroom supplies for area of responsibility, to ensure paper, binding machine supplies (spines, covers, and indexes) and general office items are stocked. Performs routine maintenance such as installation of maintenance kits (i.e. fuser assembly, transfer roller, and tray pick up rollers), cleans feeder and drum, etc. Troubleshoots and resolves moderate to complex equipment issues (i.e. clears difficult paper jams, frees up additional printer memory for large print job) and/or escalates to internal network team or external vendor. Assists in testing the set-up of new equipment, such as running configuration reports and test print pages from equipment menu option.

• Picks up, reviews, sorts, and distributes mail, packages, and documents for assigned area of responsibility. Sorts and bundles outgoing interoffice correspondence by location for delivery by mail courier to area locations or other express delivery services for remote locations. Records incoming express packages and secures signature upon delivery. Monitors and documents damaged and tampered mail. Tracks and reports volumes associated with mailroom and print facility activities.

• Assists employees with printer naming convention to connect to appropriate mailroom printer. Troubleshoots and resolves low level connectivity issues.

Minimum Qualifications

• High School Diploma or Equivalent

• Typically, Minimum 2 Years Relevant Exp

• Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways.

• Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.

• Supervision - Proposes methods and procedures on new assignments. May be informal team leader.

• Microsoft Word, Excel and PowerPoint - Ability to apply advanced formatting and functionality impacting printing of materials

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].