Mail Operations Support Representative

CompanyFederal Reserve Bank of Minneapolis

Our Facilities Management department is looking for a new Mail Operations Support Representative.
Within this role you will be responsible for outgoing and incoming mail throughout the bank, managing incoming phone calls and assets with our bank inventory.
If you enjoy a fast-paced environment, mission driven organization and dynamic team, then this is the perfect role for you.

Essential Functions

• Receive, process and distribute ordinary mail, and/or receive incoming deliveries and verify shipments using internal documents such as purchase orders and vendor documents such as packing slips, bills of lading, or invoices.  Process outgoing mail by applying appropriate postage and ensuring it is ready for pick-up at the end of the workday.  At the end of each month, document all outgoing mail charges to departments for approval by management.  Support outgoing FedEx, UPS, USPS, and courier deliveries.
• Enter data into multiple computer systems. Correct and verify that data is entered accurately and within established deadlines.
• Fill, track, send, and maintain stock for department and customer supply orders.
• Move items from Receiving Dock, often using heavy equipment such as a manual and/or electric pallet jack, to locations throughout the Bank. Work with other departments to ensure that received materials, goods, packages, etc., are moved off the dock in an efficient and timely manner.
• Create and retain documentation of receipts and deliveries. Documentation (i.e., receipts, packing lists, slips, bill of lading) are required to process payments for received goods.
• Account for all items received and delivered using computer software programs, databases, and spreadsheets. Enter data for receiving, delivery, and/or shipping items in automated applications or spreadsheets by scanning or manual data entry. Create and generate shipping labels online. Create and retain history of request for receipt, delivery and return of BDRS (Business Data Records) boxes.
• Maintain organization and neatness of the receiving dock and office area used by Receiving. Oversee the disposal of empty pallets.
• Manage incoming and outgoing phone calls providing exceptional customer service. Serve as primary department personnel who are responsible for handling incoming calls from the public for the Bank’s main telephone line routing calls appropriately. Escalate incoming customer concerns appropriately and document SharePoint site as needed.
• Complete asset inventory for Bank Art documenting location and general condition of individual pieces.  Notify internal department of any missing Art.
• Complete Art allocations for customers to review available Art. Work with internal team members to schedule Art installation.
• Assist with Bank sign processes. Take direction from the Analyst team to remove and retrieve signs across the Bank. Ensure signs are recycled for the sign vendor to use for future signs. Create temporary signs when directed for work stations and offices. Assist with sign ordering as needed.
• Provide event support as needed. Work with event management staff and ABM to provide point-in-time assistance with room set-up and for outdoor events in the Prairie and/or Courtyard. Take direction from Business Analyst when needs arise.
• Maintain assigned department files.
• Manage undeliverable mail and department mailings.
• Continually seek and implement methods to improve customer service and operating efficiencies, and maintain good working
• relationships with Bank staff at all organizational levels and with people from outside the Bank.
• Assist other business units with their work tasks and job responsibilities that may require working specified times to accommodate customer or business needs.
• Troubleshoot, research, and resolve routine issues. Notify department management of issues and/or problems.
• Complete ad-hoc work assignments and / or participate on projects when assigned by the unit supervisor.

Qualification Required:

• High school diploma or equivalent. One year of college course work in accounting or data processing preferred.
• Completion of the training and receipt of certification on the use of electric pallet jacks required.
• Strong understanding of emerging technology with proficiency in various software applications to include the Microsoft Office programs often including task of data analysis, online communication, and managing/working in online digital platforms specific to mail/business operations.
• Compliance and/or auditing experience
• Customer Service Experience
• One year of related experience as mail clerk and shipping/receiving clerk preferred.  
• Basic proficiency using Microsoft Office applications preferred.
• Must be able to lift and carry 40 pounds

Additional Information:

*The full salary range is $38,400-48,017-57,600. The expected starting salary range is $40,000-$50,000. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.   

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)No

Job CategoryOperations Family Group

Work ShiftFirst (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

Privacy Notice