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GENERAL FUNCTION: Performs routine and non-routine clerical duties involved in the shipping of materials. Delivers and collects mail from various departments throughout the bank. Sort incoming mail for distribution. May create basic reports for management and assist in the training of new employees. Dispatches outgoing mail.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Prepares and dispatches mail to couriers.
Stamps, stencils, or glues identifying information on incoming mail or outgoing materials.
Sorts mail according to destination by mail drop.
Maintain security at I/O window.
Delivers and collects mail from various departments.
Re-addresses undeliverable mail bearing incomplete or incorrect addresses.
Determines method of shipment utilizing extensive knowledge of shipping procedures, routes and rates.
Tracks record and delivery of all certified, registered, and overnight (express) mail.
Maintains records on incoming and outgoing shipments.
Verifies information on all counts (or weights) against bills of lading, invoices, records, or other records.
Assembles containers or selects pre-assembles containers inserting items using spacers, fillers, protective padding, etc.
Ensures all mail is properly routed out daily.
Maintains inventory of shipping materials and supplies.
Serves as the "go to" person for internal and external requests for mailing or delivery information.
If required, acquire working knowledge of the 1FD process.
May create basic reports for management.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High school diploma or equivalent.
One year experience in related line of work.
Basic computer skills.
Knowledge of various prices and procedures are necessary.
#LI-EG1
Mail Operations Associate II M-F 8am-5pmAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Farmington Hills, Michigan 48334Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Skills Required
- High school diploma or equivalent
- One year experience in related line of work
- Basic computer skills
- Knowledge of various prices and procedures
Fifth Third Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fifth Third Bank and has not been reviewed or approved by Fifth Third Bank.
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Retirement Support — Retirement support is positioned as a standout element, anchored by a 401(k) plan described with a 7% company match and supported by additional savings vehicles like an employee stock purchase plan and financial coaching. This retirement emphasis helps strengthen perceived total rewards even when cash compensation is viewed as less competitive.
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Wellbeing & Lifestyle Benefits — Wellbeing benefits appear broad, including an award-winning wellness program with incentives, preventative screenings, and mental-health support through an EAP and counseling resources. These offerings contribute meaningful non-cash value and are repeatedly framed as a strong part of the overall package.
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Leave & Time Off Breadth — Time-off benefits are presented as relatively generous, including PTO, paid holidays, paid sick time, and paid volunteer time, with some descriptions indicating a solid starting PTO allotment and growth over tenure. This breadth can offset pay concerns for those who prioritize flexibility and time away from work.
Fifth Third Bank Insights
What We Do
At Fifth Third Bank, we are always listening to new ideas so that we can strengthen our commitment to you and the communities we serve.
