The Mail & Document Processor, Associate is responsible for, but not limited to, handling all incoming NJM, policyholder, and claim related correspondence. They are responsible for ensuring and maintaining customer satisfaction according to company standards with regard to timeliness, accuracy, availability, document identification, data entry and quality review of scanned documents. Key tasks include sorting incoming mail, operating various types of scanners for the creation of electronic documents, and data entry.
This role does require working in the NJM- West Trenton office.
Schedule: Mon-Fri 8:00 AM - 4:15 PM.
Essential Duties and Responsibilities:
Ability to sort all incoming mail (both physical and electronic) accurately and identify documents according to pre-established business rules within a designated timeframe.
Ability to operate department scan equipment to produce high-quality images and understand how to adjust scanned images using NJM’s capture software (i.e., rotating, deleting, splitting, and moving pages).
Ability to complete document classification and data entry requirements based on department procedures and business rules.
Ability to learn and work in a document capture software system.
Assist the department in meeting their defined Service Level Agreements (SLA’s).
Stays current with departmental procedures and schedules.
Demonstrate adaptability and flexibility.
Consistently maintains a high level of confidentiality.
Performs other tasks as assigned.
Required Qualifications:
Strong clerical / data entry skills
Strong organizational skills
Strong communication skills
Strong attention to detail and accuracy
Effective verbal and written communication skills
Demonstrates an understanding of the importance of teamwork
Self-motivated and has demonstrated initiative
Knowledge of Microsoft Office Products
Knowledge of document capture software; OnBase knowledge is a plus
High school diploma or GED
Preferred Qualifications:
Some physical effort (handling light materials and boxes up to 30 lbs.)
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Top Skills
What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers.
- 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023)
- 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers*
- 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies
- 2021 American Heart Association Gold Level Workplace Health Achievement
- 2020 American Heart Association Silver Level Workplace Health Achievement
- 2019 Forbes Best Mid-size Employers in the country
*J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
