Mail Coordinator - Quality of Service | Mid shift (9am - 5pm)

How You’ll Contribute

• Maintain the overall quality within the Operations Department
• Insert Handling and responsibilities
• Special Handling – UPS, FEDX or USPS
• Change Management
• QOS Cases – perform investigations and error analysis
• Maintain Processes and Procedures
• Coordinate completed mail utilizing Palletization software
• Onsite Support
• Testing
• Managing the flow of mail throughout the Production Process
• Co-palletize completed mail to meet USPS standards
• Ensure all completed mail is prepared for logistics
• Adherence to both KUBRA and Post Office minimum specifications
• Monitoring SLA’s (Service Level Agreement)
• Responsible for verifying that all rework (e.g. incorrect BRE, font size, or print quality) is performed promptly and accurately
• Testing equipment for accuracy such as Videk sequencing and Printer alignment
• Verify inserts comply with KUBRA’s Insert Guidelines
• Create or update job profiles based on IRF (Insert Request Form) received from KSD
• Monitor existing job profiles and report discrepancies, shortages or insert exhaustion to KSD
• Administer the orientation of post-run inserts by coordinating return, destruction or storage with KSD
• Track insert creation, storage, and destruction charges
• Provide clients with regular inventory reports
• Manage the automatic replenishment of inserts on behalf of clients
• Responsible for supervising operational changes to a customer’s profile
• Work with KUBRA’s Support Department and OPS to ensure changes are handled accurately and in a timely manner
• Work with Senior Leads in all departments on QOS and USPS related issues
• Investigate Operations incidents
• Responsible for monitoring and ensuring all QA procedures are consistently performed
• Participate and contribute to team process improvement programs
• Assist and participate in the company’s cross training program
• Interact with other departments and the Post Office to ensure smooth mail flow
• Responsible for testing new applications or changes to existing applications
• Ensure finished mail is prepared according to postal standards
• Other duties as assigned

Strengths That Shine in This Role

• Proficiency in the Microsoft Office Suite, specifically Excel and Word
• Must be self-motivated and work well in a fast-paced environment
• Ability to stand for majority of their shift
• Ability to meet the physical demands associated with palletizing mail inclusive of lifting and moving containers of mail, bending, reaching, and repetitive movements 

Skills That Matter in This Role

• 2-5 years of experience in QOS
• Previous experience as a QoS Manager, or a high-level QOS position is considered an asset
• Completion of secondary school, University Degree
• Other Education/Certification/Training preferred: ISO Certification Six Sigma Training