Job Title:
M365 Senior Engineer(m/w/d)
Job Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote
Responsibilities:
Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services. What we do best Customer Engineers provide multiple services to our Enterprise customers to increase systems availability, resolve important issues, and improve the health of our customers' environments.
We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution following Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve important situations. Customer Engineers deliver onsite and dedicated services for Microsoft's Premier customers Expertise
Requirements
- Must have german language B2+
- Handle customer important issues and work in difficult situations Technical Expertise Required 5+ years of Office 2016/M365 Apps related experience covering the following:· Understanding in on-premises Office LTSC Versions/M365 Apps and Architecture for Windows Basic understanding in on-premises LTSC Versions/M365 Apps for Mac · Deep in environment specific scenarios with third party and Add-InsBasic Knowledge: Deployment And Configuration
- Licensing of perpetual and subscription versions and activation :
- Maintenance within fixed and modern lifecycle policy : Focus areas:
- Local group policies : Cloud policies : Focusing on desktop app: Outlook preferred Toolbased Office troubleshooting skills : Toolbased Outlook troubleshooting : Further Knowledge:
- M365 Apps Admin Center capabilities : M365 Apps deployment options ((SCCM)/MECM/Intune/Cloud Update) : Cloud apps : Office for the web apps (Word, Excel, PowerPoint, Outlook) : Experience in migration projects: Changing from MSI-based installation to C2R-based installation On-premises to on-premises: Office 2016 to Office 2019/ Office LTSC 2021 : On-premises to evergreen: Office 2016 to/ O365/ M365 Apps : Changing between versions of C2R- On-premises to on-premises: Office 2019 to Office LTSC 2021 : On-premises to evergreen: Office 2019/LTSC 2021 to M365 Apps :
Location:
DEU Work-at-Home Dusseldorf
Language Requirements:
Time Type:
Full time
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Top Skills
What We Do
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Why Work With Us
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
