M365 Engineer

Job Summary

We are looking for a Microsoft O365 Engineer to join our ThyssenKrupp North America IT team to support our cloud-based M365 services and applications. This position will be responsible for the design, implementation, and maintenance of multiple Microsoft O365 solutions, such as Exchange Online, SharePoint Online, Teams, and OneDrive. This role will also troubleshoot and resolve any issues related to Microsoft O365 performance, security, and availability.Job Description

Key Accountabilities:

• Design, test, and implement Microsoft O365 solutions according to best practices and business requirements.
• Configure, administer, maintain, and sustain the Microsoft O365 services and applications, such as Exchange Online, SharePoint Online, Teams, OneDrive
• Provide functional support to enhance capabilities in the areas of tenant management of O365 subscriptions
• Must have a thorough working knowledge of Microsoft 365 Exchange Online Administrator roles, duties, and daily performance operations
• Participate as a key team member in evaluating, planning, migrating, deploying, and managing Microsoft 365 services.
• Provide effective and efficient Tier 2 and Tier 3-level service desk support of all users for both cloud-based and client application-based issues
• Must be able to provide complete administration of the Microsoft 365 environment and its capabilities.
• Query Exchange environment using the Office 365 Command online tool
• Implement and support security policies, such as data retention.
• Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system.
• Update, contribute, and maintain local SharePoint team sites as procedures/documentation change.
• Manage all service operations, delivery, and business unit demand as it pertains to O365 applications
• Optimize processes in order to improve service delivery performance
• Take ownership of critical incidents, coordinating resolution parties, and establishing effect communication between stakeholders for post-incident review
• Collaborate with other service managers and service owners to exchange best practice approaches

Qualifications

• Bachelor’s degree in Information Technology or equivalent work experience
• Minimum 5 years Overall IT Operations / Infrastructure Experience
• Minimum 3 years Supporting the Office365 Platform
• Minimum 3 years Supporting Office365 Exchange online
• Minimum 3 year Supporting Office365 Teams and Azure AD
• Minimum 3 year Building solutions within PowerApps/PowerShell
• Minimum 3 years Supporting Office365 SharePoint Online Required
• Incident Management experience via the Service Now platform Recommended
• Excellent organizational, multi-tasking, problem-solving and management skills, with the ability to adjust for frequent changes to project scopes and timelines

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Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match 
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
 

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.  

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE: 

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. 

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at [email protected].

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.